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Local Advice Centres

We have mapped and listed all Trust-funded organisations offering free, impartial advice on energy and money below. They provide a wide range of specialist fuel and debt advice services including:

  • Budget planning
  • Benefit / income maximisation checks
  • Energy supplier / tariff switching exercises
  • Resolution of energy debt problems
  • Negotiating with energy suppliers
  • Completing grant applications to British Gas Energy Trust and other helpful schemes, e.g. Warm Home Discount and ECO schemes and energy companies’ Priority Services Registers
  • Desktop Home Energy Efficiency Surveys and specific energy efficiency advice
  • Generalist advice on subjects including housing, employment and discrimination, helping to overcome other barriers to financial well-being.

Online debt and money information is also available at, National Debtline and on the Citizens Advice national website.

Local Trust-funded advice centres by region:








Bromley by Bow Centre – Energise

Our project is designed to provide sustainable solutions to fuel poverty. Our person-centred approach to assisting people with their financial situations will help them develop resilience and capability so they can independently manage their energy to reduce risk of recurrence of crisis and improve long-term affordability.

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Community Law Service – Financial Health & Wellbeing Project

Our specialist advice team provide a fuel poverty advice service which includes benefits advice and income maximisation, debt and energy efficiency advice and access to low level energy efficiency measures benefiting people facing fuel poverty across Northamptonshire.

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Dundee Citizens Advice – Financial Wellbeing Project

We provide a full debt advice service, income maximisation, energy advice, support and assistance to identify the best tariffs, the projects aim is to help lift households out of fuel poverty and by doing so improve health and wellbeing of people from Dundee.

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Hartlepool Citizens Advice – Fuel, Benefit and Money Entitlement Action Team

Our project provide advice and assistance with debt, energy, welfare benefits, housing, grant applications, consumer services and community care issues to everyone in the Hartlepool area.

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Hastings Welfare, Benefits and Energy Advice Project

HARC & Energise Sussex Coast support people in East Sussex, seeking to maximise the income of people living in poverty through accessing welfare, benefits and energy advice.

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Money A+E – Money in the Community

Money A+E is an East London-based social enterprise that provides debt and financial capability services to diverse ethnic communities (DEC) and disadvantaged groups.

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Money Matters – Energy Matters Project

We deliver tailored money, welfare, energy and financial advice to vulnerable people to help tackle fuel poverty in Scotland. Our service includes budgeting support, debt advice, income maximisation and energy efficiency advice to help lift the most vulnerable out of fuel poverty and to improve their health and well-being.

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Navigate Charity – Wis£rMoney

We aim to improve the quality of life, wellbeing and financial resilience of people living in the rural areas of Mid-Devon and North Devon. Services target vulnerable groups living on low-income in communities experiencing, poverty, financial hardship, and social and financial exclusion. We offer budgeting, income maximisation, fuel, debt and energy efficiency advice and specialist mental health advocacy and support.

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Preston & District Citizens Advice – Fuel Debt Project

We provide help and assistance to individuals and households considered to be fuel poor across the Preston and District area. We offer debt, fuel and energy efficiency advice, offering budgeting support and help individuals switch to a cheaper tariff.

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Riverside Advice – Holistic Welfare Rights Services

Our service is delivered by expert, qualified and skilled advisors, aiming for a ‘fresh start / clean slate’ for vulnerable people across Wales. Our aim is to provide tailored advice to ensure people stay debt-free, manage better, stay healthy and in control of their finances.

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Rossendale & Hyndburn Citizens Advice – Energy and Debt Advice Action

We deliver quality money advice services that include energy advice to clients across Rossendale & Hyndburn and Blackpool. Advice is delivered in an integrated way that ensures each client is offered a full range of support to meet their needs. This includes support with debts, maximising income through comprehensive benefit checks and an holistic approach that aims to empower our clients to take control of their financial situation.

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Sandwell and Walsall Citizens Advice – Budgeting Buddies Project

Citizens Advice Sandwell and Walsall will provide targeted help to vulnerable groups of clients where there is expected to be a significant increase in reduced household income debt problems and energy debt and energy efficiency issues due to the pandemic.

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St Anns Advice – Advice Nottingham Energy Debt Project

Our service provides support, through appropriately qualified advisors, to people who are experiencing high levels of deprivation and poverty across Nottingham. We provide advice and advocacy to help clients maximise their incomes, minimise their debts and become more efficient in their use of energy in their homes.

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Sunderland Citizens Advice – Safe and Sound Sunderland Project

We take a holistic approach to helping people across Sunderland through maximising income, supporting with budgeting and financial capabilities, energy efficiency and debt management.

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THAW Orkney – Warmth & Wellbeing

We are working with households in all Orkney communities to reduce levels of fuel poverty, achieve affordable warmth and enable financial and social inclusion by providing bespoke advice and support service to vulnerable households in partnerships with local agencies.

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Zinthiya Trust – Leicester Money and Energy Project

Specialising in energy, money, debt, housing and domestic abuse issues, we provide a range of support to those most in need in Leicester, Leicestershire and Rutland. Our one-to-one support, advice, counselling and employment guidance helps to alleviate poverty and abuse in the region.

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