Please click here for language/accessibility options

Struggling with energy debt?

If you’re struggling with debt its difficult to know where to turn. The British Gas Energy Trust would encourage you to contact your local Money Advice Agency for help before applying for a grant. If you get advice, this will help your chances of a successful grant application.

Click here to find your local advice centre or find online debt and money information at, and on the Citizens Advice national website.

Our Grants

Individuals and Families Fund – closing to credit account holders 8th March 2024

The Individual and Families Fund will be closing to credit account holders at 4pm on 8th March 2024. It will remain open to pre-payment meter customers.

The fund is available to BG and Non-BG customers with debt on a credit energy account or those on a pre-payment meter.
If you are a credit account customer who has already applied before this date, and your application requires you to submit further information, you will not be sent any further reminders to submit this information and your application will be declined. Please ensure when applying that you have all information required uploaded when submitting your application. Further information on required evidence can be found here

If you are a British Gas customer, you can still apply for the Energy Support Fund, whether you have a credit account or pre-payment meter.

Criteria that must be met:

We want to ensure that grants go to people who cannot access energy debt help from their own provider. Several suppliers have their own support fund which is restricted to their customers only. These are: Eon, Eon Next, EDF, Scottish Power, OVO, Boost, SSE and Octopus. If you are a customer of one of these companies, please apply to them directly.

British Gas Energy Support Fund

The Energy Support Fund is open. To be considered for a grant you must meet the following criteria. If you cannot tick all boxes your application will not progress to assessment:  

 If you meet all the above criteria, you may be eligible for a Trust grant, click here to apply for a grant.

 Please note: The British Gas Energy Trust is an independent charity, funded by British Gas. Please do not contact us concerning British Gas customer enquiries or complaints as we have no information on British Gas accounts. This includes billing queries and Warm Home Discount queries.  

You can apply here: Apply Now.

Fuel and Money Advice

The Trust funds advice-giving organisations across England, Wales and Scotland which give free support and help people avoid the burden of energy debt, make informed choices and improve their money management skills. Find an advice centre local to you.

Guidance for Money Advice services applying on behalf of, or supporting an application.

Please note that the British Gas Energy Trust is interested in funding applications where the applicant can show a sustainable position moving forward. We believe that it is rarely in the person’s best interest to seek a debt write-off, without dealing with the underlying problem of a deficit budget, due to this deficit budget’s will only be considered in exceptional circumstances, there is some allowance for marginal exceptions.

Please note where client’s would be eligible for a Bankruptcy or DRO, we expect this to have been explained to the client. Clients who are eligible for a DRO may not be successful in their application, as there is an alternative route to managing their debt.

The Trust expects that the money advice service who has supported the applicant, has ensured that all advice given and action taken by their agents or appointed representatives a) has regard to the best interests of the applicant b) is appropriate to the individual circumstances of the applicant c) is based on a sufficiently full assessment of the financial circumstances of the applicant.1

1 8.3.2 Consumer Credit Sourcebook, Financial Conduct Authority