Struggling with energy debt?
If you’re struggling with debt its difficult to know where to turn. The British Gas Energy Trust would encourage you to contact your local Money Advice Agency for help before applying for a grant. If you get advice, this will help your chances of a successful grant application.
Individuals and Families Fund – re-opened
The Individual and Familes Fund re-opened on 4th December and will expect to close at the end of March 2024 (unless expended sooner). The fund is available to BG and Non-BG customers with debt on a credit energy account or those on a pre-payment meter.
Criteria that must be met:
- Have energy debt up to £1,500 and have a credit energy account OR use a Pre-Payment Meter in your main residence and the energy account must be in the name of the applicant
- You live in England, Scotland, or Wales
- You have not received a grant from the British Gas Energy Trust within the last 2 years
- You must be seeking a grant to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account in your name and the energy account must relate to your main residence. If your application is successful, your energy account will be credited with the grant. Please note the British Gas Energy Trust does not award cash payments
- You have electric and/or gas debt
- You must be in or facing Fuel Poverty
- You have received help from a money advice agency
Suppliers with their own support fund, excluded from I&F: Boost, Eon, Eon Next, EDF, Scottish Power, Ovo, Octopus, SSE and Utilita.
British Gas Energy Support Fund
The Energy Support Fund is open. To be considered for a grant you must meet the following criteria. If you cannot tick all boxes your application will not progress to assessment:
- You are a British Gas credit or pre-payment meter customer living in England, Scotland, or Wales
- You have not received a grant from the British Gas Energy Trust within the last 12 months
- You must be seeking a grant to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account in your name or be a member of that household, the energy account must relate to your main residence
- Have electric and/or gas debt between £250 – £1,500
- You must be in or facing Fuel Poverty
- You have received help from a money advice or guidance agency
If you meet all the above criteria, you may be eligible for a Trust grant, click here to apply for a grant.
Please note: The British Gas Energy Trust is an independent charity, funded by British Gas. Please do not contact us concerning British Gas customer enquiries or complaints as we have no information on British Gas accounts. This includes billing queries and Warm Home Discount queries.
- The Trust CANNOT make part payments towards an energy debt.
- You must provide evidence of receiving money guidance/advice: this includes: a letter confirming that advice or guidance has been provided, and that the applicant has completed either a standard financial statement and/or Personal Action Plan, or equivalent evidence of an income and expenditure budget exercise. This must have been received in the last three months, at the time of applying.
- Applications take up to four weeks to be assessed, you will be notified via the portal by logging in, or by text/email, if you have been successful.
- If successful, the payment to your energy provider can take up to two weeks to show on your energy account. Please note the British Gas Energy Trust does not award cash payments.
- Application updates – please regularly login to the application portal to check for application updates. If you have problems logging in, please contact firstname.lastname@example.org who will respond to your email within five days.
- Support with your application – if you are unable to access the online application, there is support for you by emailing email@example.com . Please supply a contact number for our team to get in touch. This can take up to five days for a response.
- If you are unsuccessful in your application, please look at our money and energy advice page for potential sources of assistance and support.
- If you have a complaint about the British Gas Energy Trust, please go to: https://britishgasenergytrust.org.uk/complaints-policy/ Please note we do not enter into correspondence around grant decisions, a grant decision is final.
- White Goods – we do not operate a white goods fund, please contact your nearest Citizens Advice Centre as they may be able to help.
- If you meet the application criteria, The British Gas Energy Trust will only consider clearing arrears in full, partial payments will not be considered.
- The British Gas Energy Trust reserves the right to close the application portal with little or no notice once funds have been expended.
- We cannot accept applications for closed accounts, (i.e., if you have moved home or changed energy supplier) or accounts where you have paid off the debt with a credit card, or loan from family or friends.
- Applicants with energy arrears over £1,500 will not be eligible to apply. If you are able to reduce your arears to £1,500, please do reapply.
You can apply here: Apply Now.
Fuel and Money Advice
The Trust funds advice-giving organisations across England, Wales and Scotland which give free support and help people avoid the burden of energy debt, make informed choices and improve their money management skills. Find an advice centre local to you.
Guidance for Money Advice services applying on behalf of, or supporting an application.
Please note that the British Gas Energy Trust is interested in funding applications where the applicant can show a sustainable position moving forward. We believe that it is rarely in the person’s best interest to seek a debt write-off, without dealing with the underlying problem of a deficit budget, due to this deficit budget’s will only be considered in exceptional circumstances, there is some allowance for marginal exceptions.
Please note where client’s would be eligible for a Bankruptcy or DRO, we expect this to have been explained to the client. Clients who are eligible for a DRO may not be successful in their application, as there is an alternative route to managing their debt.
The Trust expects that the money advice service who has supported the applicant, has ensured that all advice given and action taken by their agents or appointed representatives a) has regard to the best interests of the applicant b) is appropriate to the individual circumstances of the applicant c) is based on a sufficiently full assessment of the financial circumstances of the applicant.1
1 8.3.2 Consumer Credit Sourcebook, Financial Conduct Authority