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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

British Gas Energy Trust partners with Lightning Reach to tackle fuel poverty

Posted on 31st Jan 2024

British Gas Energy Trust, a fuel poverty charity, and Lightning Reach, a tech for good platform...

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Spotlight on: tailored holistic support

Posted on 26th Jan 2024

Kidney Care UK is a charity providing holistic support to those suffering from chronic kidney...

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Funding announcement media coverage for the British Gas Energy Trust 

Posted on 24th Jan 2024

British Gas has made a funding commitment of £20 million to the British Gas Energy Trust, to...

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Trust funded £20m in 20th year to fight poverty

Posted on 19th Jan 2024

The British Gas Energy Trust has received a funding commitment of £20m from British Gas to...

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British Gas Energy Trust Post Office pop-ups in 2023

Posted on 15th Jan 2024

Since its launch in September 2023, the British Gas Post Office pop-ups have been running in...

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UK energy debt at just under £3 billion

Posted on 10th Jan 2024

On You and Yours on Radio 4 this week, it was announced that the UK is in just under £3 billion of...

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British Gas Energy Trust Impact Report 2023

Posted on 03rd Jan 2024

Since it’s creation in 2004, the Trusts mission has been to alleviate the detrimental impact of...

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Warm Home Discount Scheme Extended to More Customers

Posted on 21st Dec 2023

People on low incomes and susceptible to cold-related illnesses will get £150 off their energy...

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British Gas Energy Trust Trustees visit Citizens Advice Sandwell and Walsall

Posted on 18th Dec 2023

British Gas Energy Trust Trustees visited Citizens Advice Sandwell and Walsall (CA S&W) at the...

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