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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

British Gas Energy Trust White Goods Fund

Posted on 14th Dec 2023

The British Gas Energy Trust has now introduced a White Goods Fund to help support clients in...

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Senedd ‘Winter Ready’ drop-by event

Posted on 11th Dec 2023

British Gas Energy Trust CEO Jessica Taplin recently spoke to Members of the Senedd about the...

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The Royal National Institute of Blind People’s British Gas Energy Trust funded project

Posted on 08th Dec 2023

The Royal National Institute of Blind People (RNIB) has launched its winter campaign supporting...

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British Gas ‘Stay Warm This Winter’ drop-in session at Westminster

Posted on 06th Dec 2023

Jessica Taplin, CEO of British Gas Energy Trust, attended the British Gas Stay Warm This Winter...

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Support on Fuel Poverty Awareness Day

Posted on 30th Nov 2023

It’s estimated around 6.3 million households are in fuel poverty across the UK. Fuel poverty is...

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British Gas Energy Trust supports 61,121 clients with over £20.5 million in grants to individuals and organisations in 2023

Posted on 29th Nov 2023

Trends in support services highlight the impact of the cost-of-living crisis on people across the...

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Spotlight on: a Citizens Advice Doncaster Borough money and energy advisor

Posted on 27th Nov 2023

Stuart Tovell started at Citizens Advice Doncaster Borough (CADB) as a volunteer in 2020....

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Trust funds community energy efficiency support in Scotland

Posted on 13th Nov 2023

Changeworks, Scotland’s leading environmental charity, has been awarded £89,982 in funding from...

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Cold Weather Payments start from November

Posted on 09th Nov 2023

People who receive certain benefits could be eligible for small payments if they experience...

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