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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

MPs hear about cost-of-living impact on women

Posted on 01st May 2024

A charity supporting women to improve their lives in Lancashire has told a cross-party group of MPs...

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White Goods Fund Provides ‘Extra Layer of Support’ for Vulnerable People

Posted on 24th Apr 2024

A British Gas Energy Trust project that offers refrigerators, freezers, electric cookers and...

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Chance meetings lead to new partnerships for North East charity

Posted on 15th Apr 2024

A North East charity says fortuitous timing played a part in the formation of innovative...

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Breaking language barriers through collaboration

Posted on 09th Apr 2024

A charity tackling fuel poverty is pioneering new partnerships to break down language barriers...

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Hundreds of NHS patients supported through energy scheme

Posted on 03rd Apr 2024

Scotland’s largest independent advice agency is delivering an innovative programme to support...

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Trust commits £13M to fight poverty over next two years

Posted on 26th Mar 2024

British Gas Energy Trust is investing £13m to help people in or close to fuel poverty by funding...

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The Trust partners with Policy in Practice to help households across Britain access budgeting support

Posted on 22nd Mar 2024

The British Gas Energy Trust has partnered with Policy in Practice to bring a comprehensive...

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British Gas Energy Trust partners with Rightsteps to bring accessible wellbeing tools to the forefront

Posted on 19th Mar 2024

The British Gas Energy Trust has partnered with Rightsteps, a certified social enterprise and...

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National Debt Awareness Week

Posted on 18th Mar 2024

The personal barriers to accessing debt advice will be in the spotlight this March during the tenth...

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