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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

What can be done to ensure that low-income households are getting all the support they need before they fall into financial difficulty?

Posted on 07th Nov 2023

British Gas Energy Trust CEO Jessica Taplin will be speaking on what needs to be done to ensure...

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Advice and advocacy – an integrated approach 

Posted on 02nd Nov 2023

Trust outreach programme manager Amy will be sharing her experience of being on the frontline of...

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British Gas Energy Trust funds money and energy advice for kidney patients

Posted on 31st Oct 2023

Kidney Care UK has been awarded a grant of £159,764 by the British Gas Energy Trust, to provide...

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Professor Green speaks to Farzana, a British Gas Energy Trust grant recipient

Posted on 18th Oct 2023

The British Gas Energy Trust, Energy Support Fund is now open for applications. In this video,...

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Pensioners to get up to £600 Winter Fuel Payment this year

Posted on 17th Oct 2023

Older people living across the UK will receive between £250 and £600 in the coming months as the...

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Welsh charity partnership helps to tackle mental health issues

Posted on 12th Oct 2023

Two Welsh charities have joined forces to support vulnerable people tackling both financial and...

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Trust funding is helping combat fuel poverty in the Outer Hebrides

Posted on 04th Oct 2023

In the first of our ‘Spotlight On Funded Projects’ series we learn more about the...

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British Gas Energy Support Fund

Posted on 29th Sep 2023

The British Gas Energy Trust, Energy Support Fund is now open for applications. The Trust is an...

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British Gas Energy Trust is rolling out its next phase of the British Gas Post Office Pop-Ups

Posted on 19th Sep 2023

With more than a quarter (27%) of adults struggling with their mental wellbeing because of the...

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