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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

From the Frontline of the cost-of-living Crisis – Fuel Poverty Awareness Day

Posted on 02nd Dec 2022

This Fuel Poverty Awareness Day, 2nd December 2022, one of British Gas Energy Trust’s funded...

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British Gas Energy Trust in the news

Posted on 19th Oct 2022

British Gas Energy Trust Chief Executive Jessica Taplin has been talking about the help available...

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British Gas Energy Trust awards seven figure grants to community organisations

Posted on 03rd Oct 2022

Seventeen community organisations throughout England, Scotland and Wales have been awarded grants...

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British Gas to donate 10 percent of profits to help customers which trebles customer support package

Posted on 31st Aug 2022

British Gas Energy will donate 10 percent of all profits to the British Gas Energy Support Fund to...

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A View: British Gas Energy Trust funded Money & Energy Adviser

Posted on 30th Aug 2022

Claire, a British Gas Energy Trust funded Money & Energy Adviser from Navigate Charity, in...

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British Gas Energy Trust Invests in 20 New Advice Centres that Unlock Over £16 Million for Those Struggling with Debts

Posted on 21st Jul 2022

British Gas and the British Gas Energy Trust will be putting an extra £1m each towards funding 20...

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Citizens Advice Hartlepool HEAT team welcomes National Chief Executives to discuss innovation and good practice in energy advice delivery

Posted on 11th Jul 2022

Citizens Advice Hartlepool was delighted to welcome Dame Clare Moriarty, Chief Executive of...

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British Gas Energy Trust on BBC News

Posted on 04th Apr 2022

British Gas Energy Trust Chief Executive Jessica Taplin and beneficiary Manpreet Kaur talk on BBC...

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British Gas Increases Support for Customers Struggling With Bills

Posted on 31st Mar 2022

British Gas Energy is putting an additional £2 million into its Support Fund to help its most...

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