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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Advisors & Social Prescribers: Working Together for Better Client Outcomes

Posted on 01st Feb 2022

Citizens Advice Staffordshire North and Stoke on Trent (CASNS) is part of a money and energy advice...

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BGET Shout Out on Martin Lewis Money Show Live

Posted on 25th Jan 2022

Congratulations to Lee Healey, Chief Executive of IncomeMax, who was a special guest on the Martin...

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MP Nadia Whittome Shines a Light on St Ann’s Advice Centre

Posted on 11th Jan 2022

MP Nadia Whittome shines a light on the fantastic work of Trust-funded organisation, St Ann’s...

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Mums and Money: Income Maximisation in the Community

Posted on 09th Dec 2021

Since October, IncomeMax has been working with Young Mums Support Network (YMSN) to deliver its...

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£2 Million Energy Fund to Support British Gas Customers this Winter

Posted on 02nd Dec 2021

Today British Gas announce a new £2 million fund to support their customers this winter, to be...

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Taking on Fuel Poverty: Article for New Philanthropy Capital

Posted on 01st Dec 2021

Trust Chief Executive, Jessica Taplin, contributed a guest blog to New Philanthropy Capital’s...

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What Are Energy Debt Relief Grants?

Posted on 25th Oct 2021

The Trust runs a grant scheme for both British Gas customers and customers of other energy...

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Help When You Need It Most – Mr H’s Replacement Boiler

Posted on 14th Oct 2021

The Trust administers a boiler replacement fund which enables vulnerable customers to get condemned...

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Mobile Advice Units Take Citizens Advice to Sandwell’s Communities

Posted on 13th Oct 2021

Citizens Advice Sandwell & Walsall were awarded a £22,848 Enhancing Community Support grant...

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