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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Prepayment Meters

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Citizens Advice Sunderland information bus

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British Gas Energy Trust has awarded The Royal National Institute of Blind People (RNIB) a grant of...

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British Gas Energy Trust CEO Jessica Taplin recently spoke to Members of the Senedd at an event...

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Trust Awards Six Figure Grant to the Big Issue

Posted on 20th Dec 2022

Big Issue Foundation has been awarded a grant of more than £163,000 to provide vital money and...

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British Gas Energy Trust Launches Latest Impact Report

Posted on 15th Dec 2022

The number of households and energy advice centres receiving support from the British Gas Energy...

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Trust Awards Six-Figure Grants to Community Organisations Supporting Vulnerable People

Posted on 13th Dec 2022

The British Gas Energy Trust has announced a series of grants to help three organisations...

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Six figure grant awarded to Children’s Hospices across Scotland

Posted on 13th Dec 2022

Children’s Hospices Across Scotland (CHAS) has been awarded a British Gas Energy Trust grant...

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