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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Supporting Our Communities: Bromley by Bow Centre

Posted on 31st Mar 2022

British Gas Energy Trust Chief Executive Jessica Taplin visits the Bromley by Bow Centre in East...

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Zara’s Story: Energy & Money Advice for Asylum Seekers

Posted on 14th Mar 2022

Zara is one of many people supported through organisations like Citizen’s Advice each year,...

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Manpreet’s Story: Accessing support through Mums and Money

Posted on 02nd Mar 2022

Manpreet tells us how she was supported by Income Max and Young Mums Support Network to help her...

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Centrica: Supporting customers with British Gas Energy Trust

Posted on 01st Mar 2022

Listen to Chris O’Shea, Centrica Chief Executive talking about the importance of supporting...

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Helping refugee families understand the UK energy system

Posted on 28th Feb 2022

Energise Sussex Coast work (ESC) with Hastings Advice and Representation Centre (HARC) providing...

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In Their Own Words: Client Journeys Captured on Video

Posted on 16th Feb 2022

Navigate supports people in the South West of England with the WiserMoney project providing free,...

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i-Connect: empowering people to help themselves

Posted on 07th Feb 2022

Bromley by Bow Centre was awarded an Enhancing Community Support grant scheme in October 2021 for...

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Scottish Parliament Raises Awareness of Energy Advice & Support

Posted on 04th Feb 2022

Ros Halley, Head of Programmes, participated in an energy drop-in event yesterday at the Scottish...

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Jessica Taplin highlights Trust-funded support on LBC News

Posted on 03rd Feb 2022

CEO Jessica Taplin spoke on LBC News this morning about the support available through independent...

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