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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Gemma ‘eternally grateful’ after regaining control of her life

Posted on 05th Jul 2023

A woman whose life fell apart after her husband died has praised the work of her local...

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Renters Hardest Hit by Fuel Poverty 

Posted on 28th Jun 2023

People in rented accommodation are more likely to need support with their energy bills, according...

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Find out Who We Have Helped Through our Individual and Families Fund

Posted on 14th Jun 2023

The British Gas Energy Trust’s Individual and Families Fund directly helps those with energy...

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Ashley’s Accidental Career

Posted on 31st May 2023

The chief executive of a charity supporting thousands of people in one of the country’s most...

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What to Do Now the Energy Bills Support Scheme Has Ended – British Gas Energy Trust

Posted on 25th May 2023

The government’s scheme (also called EBSS) that gave people £400 off their energy bills has...

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British Gas Energy Trust Individual and Family fund now open

Posted on 10th May 2023

The British Gas Energy Trust Individual and Family fund is now open for applications (as of May 2nd...

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Pop-up Success For Scottish Islanders

Posted on 03rd May 2023

Residents across Britain, including some of the hardest to reach regions, have received support...

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The cost-of-living Crisis in the South Wales Valleys

Posted on 27th Apr 2023

Most communities in Britain have been affected by the cost-of-living crisis. But for those already...

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British Gas Energy Trust Film – Trusted Hands

Posted on 26th Apr 2023

Since 2004 British Gas Energy Trust has been helping people in energy debt across Britain. With...

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