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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

The importance of a holistic approach

Posted on 18th Sep 2023

The holistic approach provided by Money Matters has helped a client in multiple areas of her life,...

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Funding allows charity to manage almost £500,000 of energy debt

Posted on 12th Sep 2023

Funding from the British Gas Energy Trust has helped one charity in the North West to manage almost...

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From volunteer to senior manager – 20 years helping people in East London

Posted on 22nd Aug 2023

When Tahmina Begum walked through the doors of the Bromley by Bow Centre in 2003, little did she...

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Voluntary Action Doncaster and Citizen’s Advice Doncaster Borough- Benefits and Energy Advice

Posted on 15th Aug 2023

This video, by Voluntary Action Doncaster and Citizen’s Advice Doncaster Borough, highlights...

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Partnership enables co-operative to deliver more

Posted on 07th Aug 2023

The award-winning Energise Sussex Coast – a co-operative working in partnership with...

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Becoming Citizen’s Advice Sandwell and Walsall’s Above and Beyond Partnership of the Year 2022

Posted on 31st Jul 2023

In June of this year, the British Gas Energy Trust had the honour of collecting an Above and Beyond...

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Knowledge exchange success for two funded charities 

Posted on 24th Jul 2023

Two British Gas Energy Trust funded charities located 500 miles apart have taken part in an...

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South West charity supports thousands with funding from British Gas Energy Trust

Posted on 19th Jul 2023

A charity has helped wipe out more than one million pounds of energy debt thanks to funding from...

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Ofgem launch consultation into involuntary PPM (Pre Payment-Meter) 

Posted on 07th Jul 2023

By Jessica Taplin, British Gas Energy Trust CEO   Energy regulator Ofgem have launched (June...

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