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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Home visits work in Doncaster

Posted on 09th Sep 2025

Energy advisors in South Yorkshire have teamed up with another charity to provide ongoing support...

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Radio Teleswitch Service (RTS) switch off slowed to ensure smooth transition

Posted on 02nd Sep 2025

The planned changes to the Radio Teleswitch Service have been slowed down to ensure homes have the...

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The Trust’s response to Ofgem Debt Relief Scheme (DRS) working paper consultation

Posted on 28th Aug 2025

At the British Gas Energy Trust, we are committed to aligning our efforts, with national UK...

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Energy support returns for millions this winter

Posted on 26th Aug 2025

Millions of pensioners will be entitled to money to help them pay their energy bills this winter...

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Scottish charity saves clients thousands in energy bills

Posted on 19th Aug 2025

Scottish charity THAW Orkney has saved its clients a collective £50,000 in energy payments in the...

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British Gas Energy Trust reopens White Goods Fund for vulnerable households 

Posted on 14th Aug 2025

The British Gas Energy Trust (the Trust) is pleased to announce it has reopened its White Goods...

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Specialist charity helps couple access vital benefits

Posted on 12th Aug 2025

A married couple who were struggling to pay their energy bills say a weight was lifted off their...

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New British Gas Energy Trust report calls for unified action to end fuel poverty, bringing frontline voices to policymakers

Posted on 08th Aug 2025

Today, the British Gas Energy Trust (the Trust) has published its report, Towards a fairer future:...

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Charity tackling ‘extortionate’ service charges

Posted on 05th Aug 2025

People already struggling financially are being hit with accommodation service charge hikes of up...

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