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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Post Office pop-ups continue to reach those in need

Posted on 18th Nov 2025

Through the Trusts collaboration with the Post Office and British Gas, hundreds of people have...

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British Gas Energy Trust partners with SuperFi to help boost money confidence

Posted on 14th Nov 2025

The British Gas Energy Trust has partnered with SuperFi, a a free app that helps you stay on top of...

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British Gas Energy Trust funds support for children in Scotland

Posted on 12th Nov 2025

Children First has been awarded a grant by the British Gas Energy Trust to run a project providing...

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£500,000 more support for households in Scotland this winter

Posted on 10th Nov 2025

The British Gas Energy Trust (the Trust) has announced an additional £500,000 to support Scottish...

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British Gas Energy Trust Supports Over 72,000 People in 2024/25

Posted on 03rd Nov 2025

The British Gas Energy Trust (the Trust) has published its Impact Report 2025, revealing that the...

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The Trust expands its Extra Assistance Portal to provide further energy and household support

Posted on 28th Oct 2025

The Trust’s Extra Assistance Portal (EAP) is a reimbursement scheme for its funded organisations,...

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Powering Partnerships: The Trust’s visit to CHAS

Posted on 23rd Oct 2025

A reflection from Tracey Talbot, Interim CEO In September, I had the pleasure of visiting...

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Important announcement from British Gas Energy Trust

Posted on 20th Oct 2025

A statement from Arvinda Gohil OBE, Chair of Trustees for the British Gas Energy Trust. Jessica...

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Recognising the vital role of advisors supporting households across the UK

Posted on 20th Oct 2025

Today marks the start of Advice Week, an annual initiative that celebrates and raises awareness of...

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