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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Scottish Cabinet Secretary Visits Trust Funded Charity

Posted on 14th Oct 2025

Crucial and timely access to benefits and support was high on the agenda when a high-profile...

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British Gas Energy Trust Facts & Figures 2024-25

Posted on 10th Oct 2025

British Gas Energy Trust- Facts and Figures...

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Raising Awareness of Benefits Key in Coming Months

Posted on 07th Oct 2025

Raising awareness around the financial support available to people this winter is high on the list...

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Five Years of Impact: From Crisis Response to Lasting Change

Posted on 02nd Oct 2025

By Jessica Taplin, CEO of British Gas Energy Trust from 2020-2025 This article offers a reflection...

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British Gas Energy Trust support fund reopens amid 2% price cap hike

Posted on 01st Oct 2025

With energy bills set to increase today by 2%, the British Gas Energy Trust has re-opened its...

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Driving impact through partnership: Gary Booker on fuel poverty support

Posted on 30th Sep 2025

Gary Booker, British Gas Energy Trust Trustee and Managing Director of Centrica Home, shares...

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Advisors get EPC training in Yorkshire

Posted on 23rd Sep 2025

Fuel poverty advisors working for a Yorkshire charity have undertaken intensive training to qualify...

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A day in the life of an energy saving volunteer

Posted on 16th Sep 2025

Ini Clinton is one of dozens of volunteers working across Scotland to deliver important energy...

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Nearly four in 10 adults still don’t seek support when struggling with energy bills

Posted on 15th Sep 2025

Nearly four in 10 adults still don’t seek professional advice or support when struggling to pay...

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