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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

British Gas Energy Trust reopens energy grant fund for customers across different suppliers

Posted on 01st Aug 2025

The British Gas Energy Trust (the Trust) has today reopened its Individuals and Families Fund...

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Support for marginalised communities in Kent

Posted on 29th Jul 2025

A charity in the South East is supporting people in the often-marginalised Gypsy, Roma and...

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Financial literacy key for young people

Posted on 22nd Jul 2025

A North East charity says information and data should be simplified to help people understand their...

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Digital barriers and benefit gaps: young and old struggle to access support

Posted on 15th Jul 2025

Issues with digital barriers, energy and benefits are affecting both younger and older clients, say...

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Funding the Future Without Leaving People Behind

Posted on 11th Jul 2025

By Jessica Taplin, CEO – British Gas Energy Trust In June, Ofgem approved a £24 billion...

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Charity restarts energy drop-in clinics

Posted on 08th Jul 2025

A community charity based in East London has restarted a series of drop-in energy clinics after a...

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East Sussex charity faces rise in PIP enquiries

Posted on 01st Jul 2025

A charity supporting people in East Sussex says they have seen a huge increase in the number of...

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Charity calls for health tariff

Posted on 24th Jun 2025

A Midlands charity is calling for health tariffs to be introduced to support people living with...

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Energy support this Learning Disability Week

Posted on 16th Jun 2025

As Learning Disability Week (16–22 June) shines a spotlight on the 1.5 million people in the UK...

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