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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Charity warns of Universal Credit issues

Posted on 10th Jun 2025

A charity says almost a third of the people they are assisting are experiencing difficulty with...

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Strengthening resilience and collaboration: highlights from the Advisors Gathering

Posted on 04th Jun 2025

Across the 27-28 May, over 100 frontline advisors, project leads, and staff from Trust funded...

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Volunteers’ Week, 2-8 June

Posted on 02nd Jun 2025

The second of June sees the start of Volunteers’ Week in the UK. Established in 1984, it’s a...

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Doncaster partnership offers lifeline to thousands

Posted on 30th May 2025

A dynamic partnership between Citizens Advice Doncaster Borough and Doncaster Jobcentre Plus is...

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Charity supporting people with hoarding disorders

Posted on 20th May 2025

A charity working to support thousands of women across Lancashire is collaborating with partners to...

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Over 3,000 supported through latest pop-up sessions

Posted on 13th May 2025

Over 3,000 people have been supported on subjects like budget planning, benefits and income...

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Mental Health Awareness Week: Kerry’s* story

Posted on 12th May 2025

Mental Health Awareness Week is a time to reflect on the often unseen challenges individuals face,...

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Over 300,000 households to be affected by the Radio Teleswitch Service switch-off

Posted on 06th May 2025

What is the Radio Teleswitch Service? The Radio Teleswitch Service (RTS) is a form of radio...

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Warm Homes scheme brings hope, says community benefit co-operative

Posted on 29th Apr 2025

A Sussex community benefit co-operative is hopeful that a new government scheme to make homes more...

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