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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Riverside Advice Cardiff – Helping a Family Affected by Debt

Posted on 29th Mar 2021

Riverside Advice is based in Cardiff and provides financial, energy and welfare advice, tailored to...

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Quarterly Account, the Journal of the Institute of Money Advisers

Posted on 24th Mar 2021

Quarterly Account, the journal of the Institute of Money Advisers...

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Bromley By Bow Centre – Collaboration between advice services and social prescribing

Posted on 22nd Mar 2021

The Bromley by Bow Centre has been funded by the Trust to deliver “East End Energy Fit” a...

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IncomeMax CIC

Posted on 11th Mar 2021

A Partnership between Lambeth Council and social enterprise IncomeMax, funded by the British Gas...

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Citizens Advice Preston – Case Study

Posted on 08th Mar 2021

Citizens Advice Preston and District serves the communities in Preston and surrounding Lancashire...

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Preston & District Citizens Advice Bureau – A Centre of Excellence for Lancashire

Posted on 23rd Feb 2021

Preston CAB is an independent multi-generic organisation providing free confidential and impartial...

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Bromley by Bow Centre – Case Study

Posted on 12th Feb 2021

The Bromley by Bow Centre is a charity-run community centre and medical practice in the East End of...

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Citizens Advice Camarthen – Case Study

Posted on 25th Jan 2021

Citizens Advice Carmarthenshire form part of Citizens Advice Cymru who are funded by BGET to...

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THAW Orkney – Case Study

Posted on 06th Jan 2021

THAW Orkney is an independent local charity who work for households in all Orkney communities to...

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