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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Enhancing Community Support – Providing Dedicated Money and Energy Advice this Winter

Posted on 11th Oct 2021

British Gas Energy Trust announces £400,438 of grant awards to support 16 not for profit, money...

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Money Advice Charities: Capturing Stories from the Frontline during a Pandemic

Posted on 20th Sep 2021

To help people understand how money and energy advice organisations have provided vital support for...

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Wis3rMoney: Delivering Energy and Benefits Advice in the Community

Posted on 12th Aug 2021

Wis£rmoney is a partnership between Navigate Charity and Encompass Southwest. The partnership was...

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Report from Riverside: Delivering Crucial Money and Energy Support

Posted on 06th Aug 2021

The Trust focuses on develop pragmatic, practical funding programmes that help provide charities...

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Warmer Wales – Reaching Out by Going Digital

Posted on 14th Jun 2021

This past winter, one of BGET funded Warmer Wales’ local delivery partners, Citizens Advice...

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Energy Projects Plus – End of Programme Report

Posted on 08th Jun 2021

Energy Projects Plus Report – The Liverpool City Region Warm Homes Programme, funded by the...

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Video: How to Tackle Fuel Poverty During Covid-19

Posted on 26th May 2021

Watch our Chief Executive, Jessica Taplin, interviewed by Suzy from Money A+E about the challenge...

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Outcomes & Mapping: The Local Needs Databank Maps Fuel Poverty

Posted on 23rd Apr 2021

NPC has built a regularly updating and interactive databank, to help charities and funders see the...

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Delivering Money and Energy Advice in Rural Somerset and Devon

Posted on 01st Apr 2021

Trainee Money Advisor, Maria, works for Navigate, part of the Wis£er Money Partnership – funded...

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