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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Charity concerns heard by Ofgem

Posted on 27th Aug 2024

A North West charity working to support people with energy issues has told Ofgem of its concerns...

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British Gas Energy Trust encourages thousands of eligible pensioners to claim pension credit ahead of September

Posted on 22nd Aug 2024

Over 850,000 older people are not claiming Pension Credit they are eligible for [1]. Pension Credit...

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Debt issues rising in North Yorkshire

Posted on 21st Aug 2024

A Yorkshire charity says the number of people presenting with debt issues has more than doubled...

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Trust CEO Jessica Taplin speaks at Anthropy

Posted on 19th Aug 2024

Jessica Taplin, CEO of British Gas Energy Trust, shares her views on the relationships between...

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Flexible support key to helping young people

Posted on 16th Aug 2024

Providing flexible support when, where and how they would like is key to helping young people...

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Charities looking to improve access to energy providers customer support

Posted on 13th Aug 2024

A south coast community energy cooperative has urged energy providers to give frontline advice...

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British Gas Energy Trust condemns xenophobic and racist violence

Posted on 12th Aug 2024

British Gas Energy Trust condemns the xenophobic and racist violence that has caused fear and...

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Housing issues trap people in cycle of problems

Posted on 06th Aug 2024

Housing, debt and the cost-of-living are three main issues in 2024, according to one charity in the...

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Changes to Winter Fuel Payment

Posted on 05th Aug 2024

Millions of people across the UK will no longer be eligible to receive a winter fuel payment of up...

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