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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

British Gas Energy Trust roundtable- Vulnerable and Older People

Posted on 23rd Sep 2024

Leading charities will come together in October to discuss how the cost-of-living crisis is...

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Changes to the Winter Fuel Payment: Insights from Frontline Advice Organisations

Posted on 18th Sep 2024

In late August 2024, following the Chancellor’s announcement on changes to the Winter Fuel...

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New tool helps patients access vital benefits

Posted on 17th Sep 2024

The UK’s leading kidney patients support charity Kidney Care UK has developed their PIP Helper,...

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Dear pensioners worried about winter fuel payment cuts: You are not alone this winter

Posted on 13th Sep 2024

A piece written by Trust CEO Jessica Taplin for Big Issue: As we head into winter the forecast is...

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British Gas Energy Trust roundtable- Disadvantaged Communities

Posted on 12th Sep 2024

Taking a holistic approach to solving problems rather than focusing on the presenting issue is key...

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Partnership with Lightning Reach helping British Gas Energy Trust reach more households with energy debt grants

Posted on 09th Sep 2024

The British Gas Energy Trust reopened its Individuals and Families Fund to credit account customers...

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Scotland experiences rising energy debt levels

Posted on 05th Sep 2024

Energy debt levels in Scotland are rising according to charities working in the country. Responding...

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British Gas Energy Trust encourages pensioners to apply for energy support this winter

Posted on 02nd Sep 2024

The British Gas Energy Trust is now offering energy debt grants up to £1,700 for both British Gas...

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Strategies and solutions to support “hidden and isolated” individuals

Posted on 30th Aug 2024

A blog by Paul Bristow, Chief Executive of Kidney Care UK “Unclaimed benefits have increased by...

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