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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Focus on community works for Midlands charity

Posted on 15th Oct 2024

Attending local community events is important to educate people about energy, according to one...

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Addressing poverty on a community level

Posted on 14th Oct 2024

A blog by Carol Shreeve, Chief Executive Officer of North Yorkshire Citizens Advice and Law...

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British Gas Energy Trust roundtable- Women and Families

Posted on 10th Oct 2024

A Leicestershire charity supporting disadvantaged communities says that women are more likely to...

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A helping hand: resources and support available this Challenge Poverty Week

Posted on 09th Oct 2024

Challenge Poverty Week serves as a poignant reminder of the ongoing struggle against poverty in...

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Tackling inequalities disabled people face

Posted on 08th Oct 2024

More than a hundred people came together to tackle the inequality challenges disabled people face...

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Addressing fuel poverty with collaboration and adaptive learning

Posted on 04th Oct 2024

A blog by Ross Brooks, General Manager of Citizens Advice Hartlepool Before arriving at the...

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Thousands supported by charity’s handy service

Posted on 01st Oct 2024

A service designed to keep Fife residents warm and reduce their energy bills has supported more...

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Face to face support still prevails in digital age

Posted on 27th Sep 2024

Providing much-needed advice to vulnerable people still works best face-to-face despite the...

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Sunderland charity boss ‘gobsmacked’ by community sprit following riots

Posted on 24th Sep 2024

The manager of a charity that had its building set on fire during the August riots said she was...

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