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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

The unique challenges of those facing rural fuel poverty

Posted on 31st Jul 2024

A blog by Sandy Ruthven MBE, CEO of Severn Wye Energy. Fuel poverty has been talked about for...

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Hope and Collaboration at the Roundtable: Addressing Fuel Poverty in Rural Communities

Posted on 30th Jul 2024

A blog by Mel Allen, CEO of Navigate Charity, part of the Wis£rmoney Partnership Leaving the round...

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Findings from the British Gas Energy Trust fourth roundtable event

Posted on 29th Jul 2024

THE BRITISH GAS ENERGY TRUST 20TH ANNIVERSARY ROUNDTABLE PROGRAMME Date: 18th July 2024 Location:...

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Charity remodels service with new office

Posted on 26th Jul 2024

A South Wales charity has opened a new office and remodelled its service to meet the needs of an...

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Tackling fuel poverty in rural communities

Posted on 24th Jul 2024

Recently commissioned reports from Tighean Innse Gall (TIG) and Changeworks, two Trust funded...

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British Gas Energy Trust welcomes three new Trustees

Posted on 17th Jul 2024

British Gas Energy Trust has today announced the appointment of two new Trustees, Ruth Kennedy and...

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Doncaster energy advisors shortlisted for national award

Posted on 17th Jul 2024

A team of South Yorkshire energy advisors were shortlisted for a national award for their work to...

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Findings from the British Gas Energy Trust third roundtable event

Posted on 15th Jul 2024

THE BRITISH GAS ENERGY TRUST 20TH ANNIVERSARY ROUNDTABLE PROGRAMME Date: 27th June 2024 Location:...

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British Gas Energy Trust roundtable- Rural Location and Mental Health

Posted on 11th Jul 2024

A leading advice charity says a staggering nine out of ten people it supports are presenting with...

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