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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Breaking down barriers through innovative energy project

Posted on 02nd Jul 2024

Scotland’s leading environmental charity is supporting the country’s minoritised ethnic...

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Lynn’s story- financial support through Lightning Reach

Posted on 26th Jun 2024

British Gas Energy Trust partnered with Lightning Reach at the start of 2024, to help provide...

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Findings from the British Gas Energy Trust second roundtable event

Posted on 25th Jun 2024

THE BRITISH GAS ENERGY TRUST 20TH ANNIVERSARY ROUNDTABLE PROGRAMME Date: 6th June 2024 Location:...

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British Gas Energy Trust Roundtable- Carers

Posted on 20th Jun 2024

Increases in energy costs have placed additional financial strains on carers, according to one...

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Reflections on the Trust’s roundtable: a manifesto for change

Posted on 18th Jun 2024

A blog from Leon Ward, Chief Executive Officer of My BnKMyBnk is the UK’s largest financial...

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Learning Disability Week: make energy understandable

Posted on 17th Jun 2024

Suppliers need to ensure that vital energy information is accessible to people with a learning...

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Digital screens help Sheffield community access advice

Posted on 12th Jun 2024

People can access advice across a Yorkshire city thanks to a series of new digital devices that...

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Volunteers’ Week, 3-9 June

Posted on 07th Jun 2024

The third of June saw the start of Volunteers’ Week in the UK. Established in 1984, it’s a...

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Findings from the British Gas Energy Trust first roundtable event

Posted on 04th Jun 2024

THE BRITISH GAS ENERGY TRUST 20TH ANNIVERSARY ROUNDTABLE PROGRAMME Date: 15th May 2024 Location:...

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