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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

IncomeMax – National IncomeMax Service Project Case Study

Posted on 25th Aug 2020

Personal money advice is IncomeMax’s flagship service which helps people take control of their...

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Navigate Charity – ‘Wis£rmoney’ Social Impact Report

Posted on 25th Aug 2020

This report captures and shares the positive social impact of the BGET Project on the lives of the...

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Mapping the need for debt and energy advice following Covid-19

Posted on 17th Aug 2020

The Covid-19 pandemic has reduced household incomes across Great Britain. The British Gas Energy...

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Zinthiya – Money & Energy Transformation Project Case Study

Posted on 04th Aug 2020

Zinthiya Trust work to alleviate poverty and abuse in Leicester and Leicestershire. Their services...

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British Gas Helping Stroke Survivors during COVID-19

Posted on 03rd Aug 2020

During COVID-19 many groups of people have been left isolated with limited human contact due to the...

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Citizens Advice Cymru’s Holistic Energy Advice

Posted on 29th Jul 2020

Creating a Warmer Wales through Citizens Advice Cymru’s holistic Energy Advice Citizens Advice...

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Covid Response Fund

Posted on 27th Jul 2020

BRITISH GAS ENERGY TRUST £800,000 COVID RESPONSE FUND OPEN – 9 grants of between £40,000...

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Citizens Advice Cymru – Warmer Wales Case Study

Posted on 14th Jul 2020

Citizens Advice help people find a way forward. We can all face problems that seem complicated or...

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St Ann’s Centre in Nottingham visited by local MP Nadia Whittome

Posted on 08th Jul 2020

St Ann’s is one of the organisations currently funded by British Gas Energy Trust, the funded...

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