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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Findings from the British Gas Energy Trust sixth roundtable event

Posted on 30th Oct 2024

THE BRITISH GAS ENERGY TRUST 20TH ANNIVERSARY ROUNDTABLE PROGRAMME Date: 3 October 2024 Location:...

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Coal provides much needed relief for island communities

Posted on 29th Oct 2024

A charity working to support some of the UK’s most remote communities says that a supply of coal...

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Findings from the British Gas Energy Trust fifth roundtable event

Posted on 28th Oct 2024

THE BRITISH GAS ENERGY TRUST 20TH ANNIVERSARY ROUNDTABLE PROGRAMME Date: 26 September...

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British Gas Energy Trust, Roundtable 7 – Alleviating the detrimental impact of fuel poverty – what works, what happens next

Posted on 25th Oct 2024

Theme: Women and Families  By Miranda Corti, Trustee, British Gas Energy Trust    As a new...

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Half of consumers who struggle with their energy bills have never asked for help.

Posted on 25th Oct 2024

A poll of 2,000 adults found 39 per cent have difficulty managing them, but 45 per cent have never...

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Extra Assistance Portal Launched to Provide Practical Winter Support

Posted on 24th Oct 2024

British Gas Energy Trust has launched a new project to help people get practical items to keep them...

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Energy issues causing anxiety to rise

Posted on 22nd Oct 2024

Spiralling energy problems combined with poor customer service levels are causing increases in...

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International Day for the Eradication of Poverty

Posted on 17th Oct 2024

Observed annually on October 17, the International Day for the Eradication of Poverty serves as a...

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Winter Money and Energy Support Pop-Ups Launch in Post Offices Across the UK

Posted on 15th Oct 2024

As winter approaches, the British Gas Energy Trust is thrilled to launch the fourth round of its...

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