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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Support available this Fuel Poverty Awareness Day

Posted on 27th Nov 2024

Today marks National Energy Action’s Fuel Poverty Awareness Day. The day aims to shine a light on...

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Decisive action needed to tackle fuel poverty

Posted on 26th Nov 2024

The British Gas Energy Trusts latest report, ‘Towards an end to fuel poverty in Britain’ is...

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Trust is key to successful client work, says Money A+E

Posted on 19th Nov 2024

Gaining the trust of clients is vital for success in supporting people with their issues, according...

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Podcast with the New Statesman: Fuel Poverty and Rising Costs: Who’s Struggling This Winter?

Posted on 12th Nov 2024

In this episode, host Zöe Grünewald speaks with Jessica Taplin, CEO of British Gas Energy Trust,...

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Strengthening Support: Seasonal Health Conference in North Yorkshire

Posted on 12th Nov 2024

For the last five years, North Yorkshire Citizens Advice and Law Centre (NYCALC) have run the...

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Findings from the British Gas Energy Trust seventh roundtable event

Posted on 06th Nov 2024

THE BRITISH GAS ENERGY TRUST 20TH ANNIVERSARY ROUNDTABLE PROGRAMME Date: 24 October 2024 Location:...

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Ending the disability price tag

Posted on 05th Nov 2024

Leading charity Scope has published a new report showing that disabled households need an...

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British Gas Energy Trust Opens Applications for Winter Energy Support Fund

Posted on 04th Nov 2024

The British Gas Energy Trust, an independent charitable organisation funded solely by British Gas,...

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Collaborative support for vulnerable communities

Posted on 01st Nov 2024

A blog by Ashley Comley, Chief Executive, Citizens Advice Rhondda Cynon Taff It was inspiring to...

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