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What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Northamptonshire charity scoops award

Posted on 28th Jan 2025

A charity supporting people across Northamptonshire has won an award for their hard work. Community...

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Fuel Poverty and Energy: Navigating the Path Forward

Posted on 22nd Jan 2025

A thought piece by Jessica Taplin, CEO of British Gas Energy Trust As we usher in 2025, the...

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Proactive approach to income maximisation

Posted on 21st Jan 2025

A North East charity is aiming to maximise people’s income in 2025 and beyond through a proactive...

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Energy Savers Week: Practical Tips to Help Reduce Your Energy Usage

Posted on 20th Jan 2025

This week marks Energy Savers Week, a period dedicated to helping households find practical ways to...

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The Trust’s Response to the Civil Society Covenant Consultation

Posted on 17th Jan 2025

The Trust welcomes the UK Government’s plans for a “fundamental reset” of its relationship...

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Funded organisations successful at national awards

Posted on 14th Jan 2025

Two organisations funded by British Gas Energy Trust have picked up prestigious awards recognising...

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Vulnerable households to receive vital energy debt grants

Posted on 13th Jan 2025

In 2023-24, The British Gas Energy Trust (the Trust) was able to support more than 64,000...

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Rethinking Civil Society: A Call for Clarity, Collaboration, and Long-Term Commitment

Posted on 08th Jan 2025

Prime Minister Keir Starmer has announced plans for a “fundamental reset” as the government...

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New fuel payment for pensioners in Scotland, coming winter 2025

Posted on 07th Jan 2025

A new version of the Winter Fuel Payment will be given to people in Scotland later this year to...

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