Featured article

What Emergency Help is Available for Unpaid Energy Bills in the UK?

Posted on 28th Apr 2026

Rising energy costs have left many households across the UK struggling to keep up with bills. If people fall behind on payments, the situation can become stressful quickly.

Recognising the support available and understanding how to deal with the situation is key. However, it’s important to note that most support does not kick in automatically so it’s important to not bury your head in the sand. By seeking help, you can regain control of your issues.

This article takes a look at some of the options available.

Contact Your Supplier

Energy suppliers have a duty to support their customers, but they can’t help you if they don’t know what’s happening. They may be able to offer repayment plans, temporary payment breaks, reduced instalments and emergency credit. It’s important to speak to them first, to see what help might be available. Read our blog... Read more

Charity leader represents Citizens Advice at energy roundtable

Posted on 11th Mar 2025

The chief executive of a leading charity has called for quicker action on housing energy efficiency...

Read more

Volunteers playing ‘vital’ role across Scotland

Posted on 04th Mar 2025

A dedicated network of volunteers is helping to deliver important energy advice to minoritised...

Read more

Charity providing vital immigration advice to clients in fuel poverty

Posted on 25th Feb 2025

Funding from British Gas Energy Trust has enabled Citizens Advice Sheffield to provide immigration...

Read more

British Gas to Extend ‘You Pay: We Pay’ Support Scheme

Posted on 19th Feb 2025

British Gas is giving £10 million to help struggling customers cut their bills through ‘You Pay:...

Read more

Damp and mould issues on the rise, according to charity

Posted on 18th Feb 2025

There has been a rapid increase in damp and mould issues, particularly in private rented...

Read more

The Trust’s response to the energy price cap operating cost and debt allowances consultation

Posted on 12th Feb 2025

At the British Gas Energy Trust, we are committed to aligning our efforts, with national UK...

Read more

RNIB launches new support pathway for people living with sight loss

Posted on 11th Feb 2025

A new Eye Care Support Pathway has been launched to support the transformation of eye care and eye...

Read more

The Trust’s response to the resetting the debt relief landscape consultation

Posted on 10th Feb 2025

The British Gas Energy Trust (the Trust) is a Britain-based charity dedicated to alleviating fuel...

Read more

Charity runs energy advice sessions for dementia patients

Posted on 04th Feb 2025

A North West charity is supporting people with dementia with bespoke energy advice through tailored...

Read more