Energy support for disabled households

Energy support for disabled households

A national charity that aims to shine a light on disabled people is urging people to be aware of the free energy support on offer to households where at least one person is disabled.

Scope, which is part-funded to deliver energy advice to communities by British Gas Energy Trust, ran a campaign in September focused on building awareness of its Disability Energy Service and the national Priority Service Register.

The support service is open to any households in England, Scotland and Wales where one or more disabled people live. Eligible residents can then receive expert help with things like managing energy debt, changing meters, energy efficiency and understanding energy bills.

The charity’s latest campaign was spread wide across their shops, at events and through digital media – with a particular focus on Scotland where they have seen fewer sign-ups.

Support is available via phone or email, with every eligible household receiving a personalised action plan setting out the steps to take to resolve any problem they may be facing. Scope’s wider team can also help to ensure people are getting the benefits they’re entitled to and signpost to other likeminded services.

The service has supported people like Carrie who relieved some of her energy worries after being helped by Scope’s friendly team.

Carrie said: “The support I received from Scope’s Disability Energy Support service felt like somebody was shining a light on me. I was nearly in tears, and it felt like Christmas. I didn’t have to worry about my shopping that week, and I paid my water bill. Once I finished the call, I was so happy. I could put my heating on and be warm for a little bit without stressing.”

The campaign also highlighted the benefits of registering with the Priority Services Register, which enables vulnerable people to access power supply in the case of an emergency, extra support and communications tailored to their needs – such as bills in accessible formats.

The issue has been highlighted as the UK prepares for its colder winter months, with many disabled people needing extra support – and finances – during these times.

A Scope spokesperson said: “Customers are very concerned about covering charges when the colder months arrive. We try to reassure customers that we can speak to their providers and discuss measures they have in place to support their customers over these crucial months when heating has to stay on for longer.

“The average level of debt we are seeing coming through the service is £2,400 and our latest findings show that disabled households need an extra £1,095 each month on average just to have the same standard of living as non-disabled households.”

Last month, the charity also hosted the London Disability Summit, bringing together policy, regulatory and delivery leaders to discuss targeted action for disabled and vulnerable people – including how to close the fuel poverty gap.

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