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If you’re struggling with debt it’s difficult to know where to turn, the British Gas Energy Trust would encourage you to contact your Local Money Advice Agency for help; click here to find your local advice centre or alternatively there is online debt & money information online at , and on the Citizens Advice website.

Once you have sought advice, the British Gas Energy Trust may be able to provide a grant if you are struggling to pay off gas or electricity debt. Please note grants over £1,500 will only be considered in exceptional circumstances.  As part of your application, we will want to understand how you will be able to manage your energy costs in future. This is why it’s so important to ensure you have sought professional money advice before applying, as there may be other routes which are more suitable for your situation.

Who Can Apply?

The British Gas Energy Trust is interested in funding applications that show that if awarded a grant, you would be able to meet the costs of your energy needs in future.

The online portal will guide you through the process, explaining the information needed at each stage of the application.

To be considered for a grant you must meet the following criteria, if you cannot tick all these boxes your application will not progress to assessment:

If you have previously applied and been unsuccessful you can re-apply if you’ve had a change in your circumstances.

You don’t have to be a customer of British Gas to apply, if you pay your energy bill to another supplier you can be considered for a grant  – although please note the majority of the grant budget is designated for British Gas Customers, so please do approach your supplier’s customer service team in the first instance.

You will be able to save the application as you go along but you may find it helpful to have the following to hand before you start:

Guidance for Money Advice services applying on behalf of, or supporting an application.

Please note that the British Gas Energy Trust is interested in funding applications where the applicant can show a sustainable position moving forward. We believe that it is rarely in the person’s best interest to seek a debt write-off, without dealing with the underlying problem of a deficit budget, due to this deficit budget’s will only be considered in exceptional circumstances, there is some allowance for marginal exceptions.

Please note where client’s would be eligible for a Bankruptcy or DRO, we expect this to have been explained to the client. Clients who are eligible for a DRO may not be successful in their application, as there is an alternative route to managing their debt.

The Trust expects that the money advice service who has supported the applicant, has ensured that all advice given and action taken by their agents or appointed representatives a) has regard to the best interests of the applicant b) is appropriate to the individual circumstances of the applicant c) is based on a sufficiently full assessment of the financial circumstances of the applicant.1

1 8.3.2 Consumer Credit Sourcebook, Financial Conduct Authority

Auriga is classed as grants management service provider.