People can fall into energy debt easily, whether it’s a change in circumstances like losing a job, not being able to work because of a health issue or living in a home with inefficient heating systems.

Debt can rack up quickly and feel like a heavy burden. But the good news is that there is a way through it.

energy grants

Talk to Your Energy Provider

If you’re starting to worry about your balance, your first step should be to contact your energy supplier as soon as possible. While it’s tempting to put it off, opening a dialogue early is the most effective way to prevent debt from escalating.

Suppliers have a formal responsibility to support customers in financial distress. Depending on your situation, they may be able to:

  • Set up a repayment plan: This allows you to pay off your arrears in smaller, manageable chunks based on what you can realistically afford.
  • Provide more time to pay: If you have temporary issues, they may offer a short-term grace period.
  • Review your payments: They can check if your current Direct Debit accurately reflects your actual usage.
  • Clear energy debts: If the debt is unmanageable and you are classed as vulnerable, they may be able to write it off completely.

You can find the direct contact details for most major providers via the Smart Energy GB website, making it easier to start that conversation today.

If you are a British Gas customer, our British Gas Energy Support Fund can help clear debts of up to £2,000.

Get Help From a Local Charity

British Gas Energy Trust funds a network of independent charitable organisations across the UK specifically to support those struggling to pay their energy bills. These partners provide free, confidential, and holistic advice that looks at your entire financial picture, not just your energy bill.

Expert advice and guidance is tailored to your specific circumstances. Depending on your situation, they may be able to support you to clear your energy debts and help you get back on your feet.

Take a look at the list of our Local Advice Centres to see the support available in your area.

More support coming soon

The energy regulator Ofgem has announced plans to introduce a new energy Debt Relief Scheme, which is expected to launch in 2026.

The scheme is designed to help households that have built up energy debt during the recent energy crisis and are struggling to repay it. More information on this will be available once the scheme has been launched.