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Ways to get in touch

If you need help with energy bills, financial hardship or other advice please have a look at our Bounce Back Checklist or get in touch with a local money and fuel advice organisation for free support.

If you need help with an energy debt grant application, please check our FAQ pages. If you still need assistance, call our UK-based grants team on 0121 348 7797, we’re open Mon-Fri 9am-5pm*

If you would like to contact the Trust Executive Team please use this link to email us.

*Calls from landlines are typically charged up to 16p per minute. Many providers charge a 23p call set-up fee (or ‘connection charge’), but this can vary. Call costs from mobiles vary according to the calling plan chosen. Typically, they are included in free call packages. However, if you call an 01/02 number outside of any inclusive minutes, they can cost between 3p and 65p per minute.