Energy hardship funds are special grants from energy companies to help people who are struggling to pay their gas and electricity bills. These grants can help clear energy debts and are usually aimed at people with low incomes. This article takes you through how they work.

Which Providers Offer Support and Can I Claim?

All of the UK’s major energy providers offer some kind of hardship fund. Each company has its own rules for who can get help. Usually, you need to have a certain amount of debt or be receiving certain benefits. Check your provider’s website for the latest details.

In addition, British Gas Energy Trust grants are open to anyone, you don’t have to be a British Gas customer. View our grants page for further details.

Energy charity Charis can help people who live in park homes, mobile homes and caravans struggling with energy bills.

Local authorities also run similar schemes, such as the Household Support Fund which can be used to help to pay for electricity bills. Use the council checker to see what support might be available in your area.

How Much Money Could I Receive?

The amount you could get depends on your supplier and your situation, such as how much you owe and what your income is. Grants could range from £100 to £2,000 and you don’t have to pay them back.

How to Start the Process?

The first thing to do is to speak to the company that supplies your energy. You can find freephone numbers for each provider on the Smart Energy GB website.

Application processes for these funds can often be lengthy, with providers needing to see details of income, vulnerability and spending habits. They may also require you to have spoken to a debt advisor first. But don’t worry, help can be found from charities with many funded by British Gas Energy Trust to carry out such work. Take a look at the list of Local Advice Centres to view support in your area.