Over 3,000 people have been supported on subjects like budget planning, benefits and income maximisation checks and energy queries at the latest round of Post Office pop-ups.

40 pop-up money and energy advice sessions ran at eight locations across Britain between October 2024 and March 2025.

Run every Tuesday and Wednesday in Post Offices, the sessions helped customers of all energy providers, giving practical support including access to energy grants of up to £2,000.

Since its inception in May 2021, the British Gas Post Office pop-up initiative has had a profound impact, helping thousands of individuals in financial hardship. They were specifically designed to assist those who may be unaware of available resources or who face digital exclusion.

Representatives from the British Gas Energy Trust and Trust funded organisations were on hand to support 3,021 people at the events across England, Scotland and Wales.

And, for the first time in the programme, specialist payment and debt team members from British Gas Energy were on hand to provide expert advice and support for British Gas Energy customers, helping those with other suppliers too.

Kyle Dillon, Specialist Debt Team Leader, was one of the British Gas team to attend multiple events, supporting people in both England and Scotland.

He said: “We offer members of the general public advice around their energy regardless of supplier. If they are with British Gas, we can go into a bit more detail asking how they are managing, resolving any issues they may currently have and making them aware of the support on offer to them from us.

“In my department (debt), we see our most vulnerable customers and we are genuinely here to support them.

“A lot of people do suffer in silence and do not want to be on the phone talking about their struggles. I feel a face-to-face approach gives it that personal touch and we can reach people who wouldn’t normally reach out.

“I think generally people who are struggling don’t want to engage. Seeing a face takes some of the ambiguity away and people tend to open up.”

Kyle believes that the sessions have been worthwhile, with people previously being unaware of the support available to them.

He added: “People are unaware of the support and the amount of potential financial support available to them from their energy suppliers.

“We spoke to a gentleman who was clearly struggling with his bills. He was elderly and had no means to contact us. He paid his bill at the Post Office and ourselves and Citizens Advice got him the support he needed through the British Gas Energy Trust Fund, Warm Home Discount and we made him aware of some other payment options and how he could set this up should he choose too.

“It’s very fulfilling when you support someone who is clearly struggling.”

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