The Energy Support Grant

The Energy Support Grant, opening 1 October 2026.

One grant, one set of eligibility criteria, a simpler application process.

The Energy Support Grant

Opening 1 October 2026.

Eligibility criteria:

  • Open to prepayment meter and credit account British Gas customers and customers of other suppliers.
    • If you are a customer of OVO, Boost, E.ON Next, EDF, ScottishPower, Octopus, Shell Energy, SSE, Utility Warehouse or Sainsbury’s Energy, you must apply to your supplier’s support fund first. You can only apply to us if you have recently been declined by your supplier’s support fund. Evidence of the decline will be required.
  • Prepayment meter customers must owe between £50 – £1,700 in energy debt.
  • Credit account customers must owe between £100 – £1,700 in energy debt.
  • You have not received a grant from the British Gas Energy Trust within the last 2 years.
  • You live in England, Wales or Scotland.
  • You have received money advice or guidance within the last 6 months. If you have not received money advice, please use our trusted partner’s self-help Benefit Calculator tool which is available as part of the application. Please note, you will need to provide the full money advice document, as screenshots or partial pages cannot be accepted.
  • You are seeking a grant to clear outstanding debt on a current energy account in your name and place of residence. We cannot consider applications for closed accounts (I.e. if you have moved home or changed supplier).
  • You have a household income of less than £25,000 or someone in the household:
    • Is registered disabled and receives a disability benefit (inclusive of Disability Living Allowance, Personal Independence Payments, Employment Support Allowance, Attendance Allowance, UC with disability premium or Limited Capability for Work & Work related Activity, Severe Disablement Allowance and Scottish equivalents).
    • Receives Carers Allowance.
    • Has 3+ children.
    • Is a single household occupant.
    • Is a lone parent household with less than 3 children.
    • Is in or facing fuel poverty.

 

 

Struggling with energy debt?

If you’re struggling with debt, it can be difficult to know where to turn. Support is available from Trust funded money and energy projects, local advice centres or online at www.turn2us.org.uk, www.StepChange.org and on the Citizens Advice national website.

 

Please note, we are an Independent Charity and cannot respond to complaints regarding gas or electricity accounts held with British Gas.

 

Guidance for Money Advice services applying on behalf of or supporting an application