Please click here for language/accessibility options

Privacy Policy – Contact

Your Privacy

This Privacy Notice describes the policies and practices regarding the collection and use of your personal information when contacting British Gas Energy Trust (BGET). If you have applied for grant or award you should refer to the privacy notice provided at the time of application.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously.

We recognize that information privacy is an ongoing responsibility. If we change anything we do with your personal information, or there are any changes to our privacy policies we will update this Privacy Notice. You should therefore check this Site periodically to see if any changes have been made by the date it was last updated.

Who are we?

BGET, incorporating the Scottish Gas Energy Trust, is an independent charitable Trust funded solely from donations from British Gas. The Trust contributes to the relief of poverty, with a particular focus on fuel poverty.
British Gas Energy Trust is Registered Charitable Incorporated Organisation no 1179578.

Auriga Services Ltd is BGET’s grant management service provider, acting wholly and on behalf of BGET.

Auriga Services Limited is a non-profit making company limited by guarantee registered in England No. 05093179.

When we refer to “we”, “us”, or “our” in this Privacy Notice, we mean BGET and Auriga, working as partners to provide grants or awards as applicable.

Our contact details

Address65-66 Lincoln’s Inn Fields, London, SW15 6AB
AddressEmmanuel Court, 12-14 Mill Street, Sutton Coldfield, West Midlands, B72 1TJ.
Telephone0121 321 1324

If you have any questions about this privacy notice or our treatment of your personal data, please write to us by email
to or by post to Auriga Services Limited, Emmanuel Court, 12-14 Mill Street, Sutton Coldfield, B72 1TJ.

Please refer to the sections below for more details on how and why we use your personal information:

What is the purpose and lawful basis for processing your personal information?

We collect personal information so we can provide you with a service and/or respond to queries or other correspondence.

The lawful bases we rely on for processing your personal data are:

Lawful BasisDescription
Legitimate InterestsYour personal data will be collected and used for the legitimate interests of administration of awards and grants to help in the relief of fuel poverty, in partnership with Auriga and other partners.
Explicit ConsentIn accordance with the requirements of Article 9(2)(a) of the UK General Data Protection Regulation (GDPR) for ‘Special Category’ data about you (e.g. personal data concerning health, ethnic origin, etc.) we will ask for permission to use the data at the point of collection with a clear, plain English and unambiguous statement.

Who is the Data Controller?

British Gas Energy Trust and Auriga Services Ltd are Joint Data Controllers.

What personal information do we collect about you and why?

We collect data from you in order to answer your query. This data will consist of your contact details, as well as any other information you have included in your correspondence to us.

Where personal information we collect falls into the classification of ‘Special Category’ information, as defined in Article 9(2)(a) of the UK GDPR, we will always ask for permission to use the data at the point of collection with a clear, plain English and unambiguous statement.

Where you provide personal information on behalf of others, we ask that you have requested and gained permission to do so.

What do we do with your personal information?

Your personal information is used to assess your query and respond to it.

Your personal information may be transferred to, and retained by, the British Gas Energy Trust and its successors and assignees.

When do we share your information?

We do not share any of your data except in the limited cases described here.

If it is necessary for the fulfilment of the purposes described in this Policy, we may disclose your data as follows:

Do we transfer your personal information abroad?

All your personal information is processed in the UK by our staff; we do not transfer your data overseas.

How do we protect your personal information?

We take the security of your personal information seriously. To protect your personal information while it is held on our systems, we take appropriate measures that are consistent with applicable data protection and data security laws and regulations, including requiring our service providers to use appropriate measures to protect the confidentiality and security of your data. Depending on the ‘state of the art’, the costs of implementation and the nature of the information to be protected, we put in place technical and organizational measures to prevent risks such as destruction, loss, alteration, misuse, unauthorized disclosure of, or access to your personal information.

How long do we keep your personal information?

We keep your personal information for the period necessary to fulfil the purposes for which it has been collected – to complete and process your query and as required for the duration of, and for a limited time after the end of, that period. Information will be kept secure, and only for as long as required for audit and other regulatory purposes.

When your personal information is no longer required for the purposes for which we collected it, we will delete it from our systems.

How and why we might contact you?

We may contact you via letter, phone, email, text or post to confirm information or request further details. We will not contact you for any purpose not directly associated with your query.

What rights do you have over your personal information?

You have the following rights regarding your personal information:

The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about what personal information we collect from you/you provide to us; what legal bases for processing we rely on; how we use your personal information, and your rights and how to exercise them. This is why we’re providing you with the information in this privacy notice.

Access: You are entitled to know what personal information we hold about you at any time. You can ask to see this information by emailing us at This is known as a ‘Subject Access Request’ (SAR). This is so you’re aware and can check that we’re using your personal data in accordance with data protection legislation. When we receive your request, we will carry out any necessary identity checks.

Accuracy/Rectification: You can check that the personal information that we hold is accurate, and if anything about your situation changes you can tell us by emailing us
at and we will update your details . We always try to ensure that the information that we hold is accurate, up to date and relevant. We’ll be more than happy to make changes or to correct any inaccuracies.

Erasure: You can ask to have some, or all, of your personal data erased, also known as the right to be forgotten, and we will erase your data on request where we have no lawful reason for retaining it;

Restrict Processing: You have the right to ask us to restrict our processing of your personal data, in some circumstances, which means you can ask us to stop using it but not erase it;

Right to Portability: Because of the legal bases we rely on to process your data ((explicit) consent), you have the right to get your personal data from us in a way that is accessible and machine- readable. You can do this by emailing us at

Object to Processing: You have the right to object where the legal basis for the processing is that it is necessary for legitimate interests. If you object to processing for these purposes we will ask you for your specific reasons for objecting, which should be based upon your particular situation. In these cases, we will carefully consider your objection and let you know if we are going to fulfil your request.

Right to withdraw Consent: We ask for your explicit consent for processing some of your personal information. You can withdraw your consent to this processing at any time by emailing us

What if you have a complaint about how we process your information?

If you wish to make a complaint about how we use your personal information, please contact us
at and we will do our best to resolve your complaint. If you are still unhappy, you can contact the Information Commissioner’s Office via their website.

This privacy notice was last updated on 22 March 2021.