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The importance of being accessible online

Posted on 13th May 2020

During these challenging and uncertain times, it has never been more important to be accessible online.

Virgin Media report that daily internet usage has roughly doubled in the UK. This has forced everyone to complete everyday tasks online including managing our energy accounts and bills.

One question that should be asked is… What if accessing and navigating your account online was something you found challenging?

In 2018, Energy UK launched the Commission for Customers in Vulnerable Circumstances, to explore how the UK energy industry can meet the needs of customers in vulnerable circumstances, including people with disabilities.

The Commission for Customers in Vulnerable Circumstances Report 2019 suggests a mixed picture and states there is a need for urgent improvement across the utility sector.

The report recommends... Read more