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CA Cymru

Project Information

Warmer Wales offers expert advice and support to help you make your home warmer and energy bills more affordable. If you have problems keeping your home warm it can affect you and your family’s health, and it can be difficult to find out what help is available to get a better deal on your energy bills, better insulate your home and sort out problems like dampness or a broken boiler. Our Warmer Wales energy advisers can help with all of this and a lot more.

Appointments are free, impartial, totally confidential and we aren’t going to sell you anything. Our energy advisers can help you to:

  • Access local and national grants to help improve energy efficiency in your home and to cope with money worries
  • Make sure you’re getting all the income you’re entitled to, whether through benefits, tax credits or universal credit
  • Manage and possibly reduce ongoing debts that are troubling you

We’ll help sort out any emergencies and explain your options, providing specialist advice if you need it – for example, you might need help managing debts. It means one less thing for you to think about. Warmer Wales is delivered through 15 locations across Wales, you can access support through these citizen advice bureaus:

  • Bridgend
  • Carmarthenshire
  • Ceredigion
  • Conwy
  • Denbighshire
  • Flintshire
  • Merthyr Tydfil
  • Newport
  • Pembrokeshire
  • Powys
  • Rhondda Cynon
  • Taff
  • Torfaen
  • Wrexham
  • Ynys Môn

Contact Details

Warmer Wales is centrally managed by the Citizens Advice Cymru team. For general information regarding the project, please contact us by:

Mailing Address

Warmer Wales
Citizens Advice Cymru
4th Floor
Trafalgar House
5 Fitzalan Place
Cardiff
CF24 0ED

If you would like to make an appointment with a Warmer Wales energy adviser, please contact the local Citizens Advice office in your area (please see list of participating local Citizens Advice offices above).

The Team

Service Delivery and Contracts Manager

Delyth James
Email: delyth.james@citizensadvice.org.uk
Phone: 03000 231712

Service Delivery Manager

Ria Batten
Email: ria.batten@citizensadvice.org.uk
Phone: 03000 231381

Service Delivery Co-ordinator

Kate Coward
Email: kate.coward@citizensadvice.org.uk
Phone: 03000 231572

Mental Health Case Worker

Alun Gruffudd
Email: warmerwales@citizensadvice.org.uk