CA Cymru

British Gas Energy Trust Funded Organisation

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The easiest way for an individual to apply is via the Trust’s online application form.

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Need Fuel Debt/Money Advice?

British Gas Energy Trust provides funding to organisations across England, Wales and Scotland, to enable them to offer specialist fuel debt/money advice services. These impartial and independent services are available free to individuals. Find your nearest funded advice organisation here.

BGET Funded Advice Organisations »

Project Information

Who They Are

Warmer Wales offers expert advice and support to help you make your home warmer and energy bills more affordable. If you have problems keeping your home warm it can affect you and your family's health, and it can be difficult to find out what help is available to get a better deal on your energy bills, better insulate your home and sort out problems like dampness or a broken boiler. Our Warmer Wales energy advisers can help with all of this and a lot more.

Appointments are free, impartial, totally confidential and we aren’t going to sell you anything. Our energy advisers can help you to:

  • Access local and national grants to help improve energy efficiency in your home and to cope with money worries
  • Make sure you’re getting all the income you’re entitled to, whether through benefits, tax credits or universal credit
  • Manage and possibly reduce ongoing debts that are troubling you

We'll help sort out any emergencies and explain your options, providing specialist advice if you need it - for example, you might need help managing debts. It means one less thing for you to think about. Warmer Wales is available in the following areas in Wales:

  • Bridgend
  • Carmarthenshire
  • Ceredigion
  • Conwy
  • Denbighshire
  • Flintshire
  • Merthyr Tydfil
  • Newport
  • Pembrokeshire
  • Powys
  • Rhondda Cynon Taff
  • Torfaen
  • Wrexham
  • Ynys Môn

Contact Details

Warmer Wales is centrally managed by the Citizens Advice Cymru team. For general information regarding the project, please contact us by:

Mailing Address:
 Warmer Wales
 Citizens Advice Cymru
 4th Floor
 Trafalgar House
 5 Fitzalan Place
 CF24 0ED

 03000 231 011

If you would like to make an appointment with a Warmer Wales energy adviser, please contact the local Citizens Advice office in your area (please see list of participating local Citizens Advice offices above).

The Team

Service Delivery and Contracts Manager:
 Delyth James - 03000 231712

Service Delivery Manager:
 Ria Batten - 03000 231381

Service Delivery Co-ordinator:
 Kate Coward - 03000 231572

Mental Health Case Worker:
 Alun Gruffudd

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