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Privacy Policy



Introduction

British Gas Energy Trust privacy policy is written to help you understand what data we collect, why we collect it, what choices you have over how we use, and what your rights are with how we manage and retain your data.

Data we collect and receive

We collect data from you in order to assist in applying for a number of grant and award schemes that our various partners offer (referred to as scheme operators). This data will consist of contact details, financial and health records for you and people upon whom you are either dependent on or are dependent upon you. We assume that you have requested and gained permission to provide information on behalf of others.

We may also collect data from your utility providers to both validate your applications and to add any necessary data required by scheme operators.

We are processing this data in order to perform our contract with the scheme operator, and as such, operate under ‘performance of contract’. Where we are gathering special categories of data such as health and financial, we will upon all occasions ask for your permission to use the data for the purpose of that specific application at the point of collection with a clear, plain English and unambiguous statement.

Data Transfers and security

This data will be held within the UK and EU although for reasons of data backup alone, copies may also reside on computing platforms in the US, and where this is the case, the data will be held under the EU-US Privacy shield.

We take the security of your data seriously. We will take appropriate steps to protect against loss, misuse or unauthorised access of your data while held in our systems

Data Retention

We intend to retain your data only as long as required to complete and process your application and as required for the duration of any grant or award period. This will usually be less than 2 years, but may on occasions be slightly longer where a scheme operates over a longer period of time.

When data is no longer required it will be deleted from our systems.

Your rights

You have a right to be informed on how we use your data, which this privacy policy details

You have a right to access your data, and we will upon requests, provide you with a copy of data held upon you. As part of this we have the right to verify your ID using reasonable means, and will provide the data in an electronic format within 30 days.

You have a right to erasure, by either withdrawing your consent, or an objection under the GDPR act section 21.

You have a right to log a complaint about our compliance with the GDPR Act with the Information Commissioners Office

You do not have to provide data as requested above, but be aware that we may as a consequence, be unable to process your application. In this case, we will inform you of the position.

Cookie policy

We may use cookies on our various websites to identify you. Where we do so, we will ask for your consent to set a cookie, and it will be used only for the purpose of making it easier for you to log in, and to track popularity of pages within our sites. We will not use cookies to track you between sites, nor to profile you in any way.

Our Identity and Contact details

For any questions, complaints, or requests please contact us at:
British Gas Energy Trust
Trinity Court
Trinity Street
Peterborough. PE1 1DA

requests@britishgasenergytrust.org.uk

About Us | Privacy Policy

British Gas Energy Trust is adminsitered on behalf of Trustees by Charis Grants Ltd, trading under the name of Let’s Talk www.lets-talk.online.
British Gas Energy Trust is Registered Charitable Incorporated Organisation no 1179578 ©2015 British Gas Energy Trust. All Rights Reserved.

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