How to Apply

To be considered for a grant from the British Gas Energy Trust, you must fill in an online application form. This section guides you through the process, provides useful information, and shows you where you can get additional advice.

Apply For A Grant

The easiest way for an individual to apply is via the Trust’s online application form

Apply Now »

Need fuel debt/money advice?

The British Gas Energy Trust provides grant funding to organisations offering specialist fuel debt/money advice services. Find you nearest funded advice organisation here.

BGET Funded Advice Organisations »

Other How to Apply information sections

Application Process » Your Application » Completing Form »

How to Apply


Who Can Apply

  • Both customers and non-customers of British Gas can apply
  • Applicants must live in England, Wales or Scotland
  • Only the account holder can apply. If they are unable to do this an explanation must be given why someone else is completing the form on their behalf.

In order to be considered for an award you will need to meet all of the following:

  1. You must have received money advice from a recognised organisation before applying to the Trust. As a minimum this should include reviewing your full income and expenditure.
  2. You must have a net household income below £13,260 per annum i.e. Your income after housing costs such as rent or mortgage payments
  3. You will need to be able to demonstrate that a household member is suffering from a severe health or life changing condition* which has led to the build-up of the energy debt.

The Trust is a charitable organisation and due to the large number of applications, is not able to make awards to everyone who applies. Applying to the trust does not guarantee an award.




*Severe ill health or life changing conditions could include terminal illness, dementia, a recent limb amputation or loss of sight, severe disability, or a recent bereavement of close relation/carer which has affected your financial stability. Please note that in order for your application to be considered, evidence of the above will be required.

Guidance on completing the Online Form

Introduction

Before applying, ensure you meet the eligibility criteria detailed in the “Who Can Apply” section.

  • It is easy to save your progress at any point allowing you to complete the form at a later date.
  • If you would prefer the Trust to communicate with someone else regarding your application, e.g. a friend or relative or local advice agency, you can provide their contact details.
  • The Trust will acknowledge receipt of your application by email.
  • At the end of the application you will be advised what additional supporting information is needed to support your application, based on the answers you have given.
  • Supporting evidence can be attached and submitted with your application.
  • If the Trust needs further information from you we will email and ask for this, giving you 30 days to respond.
  • If you are in the process of having your benefits reviewed/you are appealing a decision/you are applying for benefits, it may be in your best interest to wait until this has been finalised before applying.
  • The Trust will contact British Gas to find out the value of your gas / electricity debt.
  • The Trust will inform you by email if your application has been successful or unsuccessful in receiving an award.
  • The Trust treats all applications in the strictest confidence.

You will need to provide evidence that you have received money/debt advice

  • Applicants must have received money advice to be eligible to apply.
  • The application form asks you to provide details of the organisation from which you received money advice.

Details of your Gas / Electricity debt

  • You must provide your relevant gas/electricity account numbers.
  • Gas and electricity meter readings are also needed, which must be taken on the day that you submit your application.
  • Ensure you provide details of ALL gas/electricity debts. Additional debts cannot be added once the application is submitted and if your application is successful, you cannot reapply to the Trust for two years.

Your Household’s Finances

To understand the financial situation of the household you should include:

  • ALL income received by the household
  • ALL household expenditure
  • ALL household debts, including gas/electricity debts
  • If you are in the process of having your benefits reviewed/you are appealing a decision/you are applying for benefits, it may be in your best interest to wait until this has been finalised before applying.

Your circumstances

  • This section helps the Trust to understand your household’s circumstances, and in particular any issues which have contributed to you applying to the Trust.
  • All illnesses within the household should be declared within the “Illness” question.
  • Evidence of any physical/mental illnesses and learning difficulties will need to be provided, so these should only be declared if they have been diagnosed by a medical professional.
  • Evidence of a medical condition must come from a medical professional on headed paper, signed and dated by the professional within the last 6 months. The name and address on the document must match the details of a household member provided in your application.
  • The free text boxes allow you to provide important information about how the medical condition and other circumstances that have impacted on your finances/health/household composition/employment etc. Please include as much detail as possible.

Supporting evidence

  • At the end of the application you will be advised what additional supporting information is needed to support your application, based on the answers you have given.
  • Without the supporting evidence your application cannot be assessed.
  • The sooner you can provide the evidence, the sooner the Trust can get back to you with a decision on your application.
  • If you have your evidence available when you submit your application you can attach a scan or photograph of this to your application.
  • If you do not have the evidence available when you submit your application you can email and/or post this once it is available. Each piece of evidence must clearly state your name and address so it can be linked to your application.

Email evidence to: BritishGasEnergyTrust@lets-talk.online
Post evidence to the Trust’s freepost address:
FREEPOST BRITISH GAS ENERGY TRUST (no stamp required)

  • Please ensure that original documents are not provided as these cannot be returned.
  • If supporting evidence is missing, or more information is needed, we will email and ask for this giving you 30 days to provide it. This will increase the length of time taken for a decision to be made on your application.
  • All evidence must be dated within three months of your application, however annual benefit letters for Works or State Pensions, Child Benefits, Disability Living Allowance (DLA), etc. can be accepted.
  • If you do not provide the supporting information within 30 days we will assume that you no longer want to apply and your application will be closed.

Declaration and Monitoring Information

  • Please read the Trust’s Privacy Policy before submitting your application. The monitoring information is to help the Trust improve its services and will not be taken into consideration when your application is being assessed.




The Trust's Decision

  • The Trust will inform you (or the person you have asked the Trust to contact on your behalf about your application) by email if your application has been successful or unsuccessful in receiving a grant from the Trust.
  • If you are successful in receiving a grant to clear your gas and/or electricity debt owed to British Gas, a payment will be made directly to your British Gas account(s).
  • If your grant is to clear a debt owed to another energy supplier you (or the person you have asked the Trust to contact on your behalf about your application) will be sent a cheque made payable to that supplier.

Applying to the Trust again

If you are successful and receive an award
You cannot reapply to the Trust for two years.

If you are unsuccessful and do not receive an award
You can reapply at any time following a change in your circumstances, e.g. if you get a new job, your household income changes, the health of your household changes, etc.

The decision of the Trust is final and we do not operate an appeals procedure.




Need help completing the form?

The Trust funds a number of organisations across England, Wales and Scotland to provide fuel debt/money advice and to help clients apply to the Trust and other grant-giving schemes. Click here to find your nearest organisation.

BGET Funded Advice
Organisations »

Alternatively there are a number of other sources of help, for example your local Citizens Advice or AdviceUK centre.