Fuel and money advice - Local centres - British Gas Energy Trust

Local Advice Centres

We have mapped and listed all Trust-funded organisations offering free, impartial advice on energy and money below. They provide a wide range of specialist fuel and debt advice services including:

Financial Assistance Payments (FAP) and emergency fuel vouchers
Budget planning
Benefit / income maximisation checks
Energy supplier / tariff switching exercises
Resolution of energy debt problems
Negotiating with energy suppliers
Completing grant applications to British Gas Energy Trust and other helpful schemes, e.g. Warm Home Discount and ECO schemes and energy companies’ Priority Services Registers
Desktop Home Energy Efficiency Surveys, tailored energy efficiency advice and devices, and white goods
Generalist advice on subjects including housing, employment and discrimination, helping to overcome other barriers to financial well-being.

Online debt and money information is also available at www.turn2us.org.uk, www.StepChange.org, National Debtline and on the Citizens Advice national website.

Money and energy advice in the community

British Gas Energy Trust is working with the Post Office and British Gas to run in-person community pop-ups in Post Offices across England, Scotland and Wales. Trained advisors from organisations funded by the Trust will be on hand to talk about the support available to help manage money and energy bills.

Community events – British Gas Energy Trust

Local Trust-funded advice centres by region:

North East

North West

Midlands

South East

South West

Scotland

Wales

National

Bromley by Bow Centre – Energy Boost

Their project is designed to provide sustainable solutions to fuel poverty. Their person-centred approach assisting people with their financial situations will help them develop resilience and improve long-term affordability.

Changeworks- Energy Saving For All

Changeworks is Scotland’s leading energy efficiency organisation, supporting households to reduce their energy use, their carbon footprint and to better achieve affordable warmth.

Children’s Hospices Across Scotland (CHAS)- Income and Energy Advice Support Service

Children’s Hospices Across Scotland (CHAS) offers support to children with life-shortening conditions and their families through its hospices in Kinross and Balloch, a specialist team in every children’s hospital in Scotland, and in the community.

Citizen Advice Swale- Empowering Swale

Empowering Swale is a collaborative, innovative project between Swale Foodbank, Faversham Foodbank and Citizens Advice Swale.

Citizens Advice Doncaster Borough- Energy for Everyone

This project seeks to support the most vulnerable in Doncaster with money and energy advice through a targeted community-based response.

Citizens Advice East Lancashire- Energy and Debt Advice Action

Citizens Advice East Lancashire (CAEL) and Citizens Advice Blackpool (CAB) work in partnership across three of the most deprived local authority areas in England to provide money and energy advice.

Citizens Advice Essex Foodbank Partnership – Tackling Fuel Poverty

Through this project, Citizens Advice Essex has expanded their Fuel Poverty Alleviation Programme, delivered by members of the consortium to focus on Basildon, Chelmsford and Colchester.

Citizens Advice Hartlepool- Hartlepool Energy Advice Team (HEAT)

HEAT provides advice and assistance with debt, energy, welfare benefits, housing, grant applications, consumer services and community care issues to everyone in the Hartlepool area.

Citizens Advice Hertsmere- Lightbulb: Staying Switched On

The Citizen Advice Hertsmere project targets the most vulnerable people in the Hertsmere community who are struggling with the cost of living.

Citizens Advice North Yorkshire- Scarborough Energy Advice

North Yorkshire Citizens Advice & Law Centre (CANY) provides free, confidential and impartial advice and campaigns on big issues affecting people’s lives.

Citizens Advice Rhondda Cynon Taff- Energise Your Finances

Energise Your Finances provides advice through outreach partnerships already in place with community organisations and venues.

Citizens Advice Sheffield & Law Centre- Energize

Citizens Advice Sheffield's money and energy advisors aim to help clients both in the short term and by providing ongoing casework support.

Citizens Advice Staffordshire North and Stoke on Trent- PMW: BGET Energy

The aim for the project is to deliver a comprehensive high quality energy advice service to the most vulnerable households at most risk of fuel poverty.

Citizens Advice Sunderland- Warm and Well Sunderland

Their project takes a holistic approach to helping people across Sunderland through maximising income, supporting with budgeting and financial capabilities, energy efficiency and debt management.

Citizens Advice Swindon- Energy Help

Citizens Advice Swindon have established a broad range of referral pathways, including third sector agencies as well as engaging with local councillors and MPs, to ensure their project reaches the most vulnerable clients in need of support.

Community Law Service – Financial Health and Wellbeing Service

Their specialist team provides a fuel poverty advice service including benefits advice, income maximisation, debt and energy efficiency advice and access to low level energy efficiency measures.

Dundee Citizens Advice Bureau- HOMES Project

Dundee Citizens Advice Bureau- HOMES Project (Helping Optimise Money and Energy Savings) provides a full debt advice service, covering income maximisation, energy advice and tariff switching.

Energy Projects Plus- Liverpool Affordable Warmth Project

Liverpool Affordable Warmth aims to support clients with practical measures, advice and referrals into other organisations.

Exeter Community Energy- Energy Saving Exeter

Exeter Community Energy aims for renewable energy projects to bring about practical change in the community by addressing energy related challenges.

Greener Kirkcaldy- Moneywise, Energy Smart

Greener Kirkcaldy is a community-led charity and development trust working locally to combat the climate emergency, tackle fuel poverty and food insecurity and meet the needs and goals of local people.

Hastings Advice and Representation Centre (HARC) & Energise Sussex Coast- Energy and Welfare Benefits Advice

Hastings Advice and Representation Centre (HARC) and Energise Sussex Coast (ESC) support people in East Sussex, seeking to maximise the income of people living in poverty through access to welfare, benefits and energy advice.

Kidney Care UK- Money & Energy Advice Service

Kidney Care UK are the UK's leading kidney patient support charity. They provide support for more than 100 patients every week and invest over £3 million each year in patient grants.

Lancashire Women- Money and Energy Advice Service

Lancashire Women's Money and Energy Advice seeks to support women with money and energy advice through one-to-one sessions over the phone and in-person.

Money A+E- Money in the Community

Money A+E is an East London-based social enterprise that provides debt and financial capability services to diverse ethnic communities and disadvantaged groups.

Money Matters – BudGET Matters

Money Matters delivers tailored money, welfare, energy and financial advice to vulnerable people to help tackle fuel poverty in Scotland.

Navigate Charity- Wis£rMoney

Navigate operates two Trust funded projects across Somerset and Devon, with the aim to improve the quality of life, wellbeing and financial resilience of people living in these rural areas.

Preston and District Citizens Advice – Fuel Debt Project

They provide help and assistance to individuals and households considered to be fuel poor across the Preston and District area.

Riverside Advice – Holistic Welfare Rights Services

Their two Trust funded projects are delivered by expert, qualified and skilled advisors to vulnerable people across Wales.

Royal National Institute of Blind People (RNIB)- British Gas Energy Trust

The Royal National Institute of Blind People (RNIB) Trust funded project provides vital unbiased and impartial energy and income maximisation advice to blind and partially sighted people.

Sandwell and Walsall Citizens Advice – Budgeting Buddies

Citizens Advice Sandwell and Walsall provides targeted help to clients who are struggling with reduced household income, debt problems, energy debt and energy efficiency issues.

SCOPE- Disability Utility Support service (England & Wales)

Scope launched its disability energy support service in 2021 to reach disabled households in vulnerable situations and improve their ability to meet and afford their energy needs.

St Anns Advice – Nottinghamshire Energy project

Their project provides support through appropriately qualified advisors to people who are experiencing high levels of deprivation and poverty across Nottingham.

THAW Orkney – Household Finance, Warmth and Wellbeing

The project works across households in all Orkney communities to reduce levels of fuel poverty, achieve affordable warmth and enable financial and social inclusion by providing bespoke advice.

The Big Issue Group- Fighting Fuel Poverty in England, Scotland & Wales

Big Issue Group is providing vital money and energy advice to members of the Roma community struggling with the cost of living and energy prices.

The Energy Advisory Service, Tighean Innse Gall- Community Energy Outreach

The project's main aim is to empower residents of the Western Isles to make better energy choices and support energy consumers in vulnerable situations.

The Royal Mencap Society (Mencap)- Learning Disability Energy and Money Advice

The Royal Mencap Society (Mencap) provides vital money and energy advice to people with learning disabilities.

TLC SCIO- The Aberdeen Energy and Financial Resilience Project

The Aberdeen Energy and Financial Resilience Project is a collaborative client-focused service operating out of Aberdeen North and South Foodbanks delivering holistic money and energy advice.

Zinthiya Trust – Leicester Money and Energy Project

Specialising in energy, money, debt, housing and domestic abuse issues, the Zinthiya Ganeshpanchan Trust provides a range of support to those most in need in Leicester, Leicestershire and Rutland.