Advice Services

If you are having difficulties dealing with debt problems, you should seek specialist advice. Before seeing an advisor about money issues, it is useful to make a complete list of your debts and work out your income and expenditure. Please select a category from the menu underneath, and view our carefully selected links.

Utility and Energy Efficiency

British Gas

British Gas can discuss your account with you and help you set up monthly direct debits, manageable repayment plans and check whether you are on the most suitable tariff. Call 0800 072 7100 or visit for more information.


Consumer Futures

Consumer Futures represents consumers across all regulated markets. They are the statutory organisation campaigning for a fair deal for consumers. Consumer Futures has strong legislative powers including the right to investigate any consumer complaint if they are of wider interest, the right to open up information from providers, the power to conduct research and the ability to make an official super-complaint about failing services.


Energy Saving Trust

Helps people save energy by providing free advice and information to people across the UK looking to save energy, conserve water and reduce waste - including directing people to grants to make change happen, from cavity walls, to loft insulation and installing more renewable energy sources.


Home Heat Helpline

The Home Heat Helpline helps low-income households who are struggling to pay their fuel bills and keep warm. It also provides advice to people who are worried about paying their bills. It is free to call and open 9am – 5.30pm Monday – Friday. Call free from a landline on 0800 33 66 99 or 0333 300 3366 (mobile calls are charged at local rates).


National Energy Action (NEA)

NEA is a national charity developing and promoting energy efficiency services to tackle the heating and insulation problems of low-income households. Working in partnership with central and local government; with fuel utilities, housing providers and health services; and with consumer organisations, NEA aims to eradicate fuel poverty and campaigns for greater investment in energy efficiency to help those who are poor or vulnerable.



Ofgem is the Office of the Gas and Electricity Markets. Ofgem is the regulator for Britain's gas and electricity industries. Its role is to promote choice and value for all customers.



Ofwat is the economic regulator of the water and sewerage sectors in England and Wales. Its role is to help the water industry build trust and confidence with customers, the environment and wider society.

Apply For A Grant

The easiest way for an individual to apply is via the Trust’s online application form

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your application form?

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