Application Process

To receive a grant from the British Gas Energy Trust, you must fill in an application form. This section guides you through the process, provides useful information, and shows you where you can get additional advice. Please select the tab you require and use the tools we have provided to help you make a successful application.

Application Process Overview

Applications to the British Gas Energy Trust are welcomed from families and individuals in need, suffering or other distress living within England, Scotland and Wales. You do not need to be a customer of British / Scottish Gas.

The Trust prioritises help to applicants who are clearly struggling to pay their domestic gas and electricity bills.

Only the account holder can apply for a grant to clear gas and / or electricity debt. If the account holder is unable to complete the application form, an explanation must be given why someone else is completing the form on their behalf.

We strongly recommend you seek money / debt advice before applying to the Trust to increase your chance of a successful application.


Are you eligible for help from any other Trust?

The British Gas Energy Trust is part of a 'Shared Programme of Giving' with a number of other utility trusts and funds. By applying to the British Gas Energy Trust you will automatically be considered for help from any trust or fund within the shared programme. For more information and to find out how to apply click below.

pdf A Shared Programme of Giving

Anyone seeking help from the Trust must fill in the Trust’s standard application form. Please use the link on the right to of this page to print an application form or apply online. All applicants are advised to seek appropriate money/debt advice before applying to increase their chance of a successful application.

If you would prefer us to speak to someone else regarding your application e.g. a support worker or carer, you must give details of this third party in section 5 of the application. In all cases you must sign the declaration in section 12 of the application form (unless Power of Attorney is applicable). We treat all applications in the strictest confidence.

There are a number of ways you can apply to the British Gas Energy Trust:

The quickest way to apply, if you have access to the internet, is via the Trust's Online Application Form. The Trust takes great care in creating online facilities that support you through the application process. You can start completing the form and come back to it at any time with guidance given at each step.

However we understand that this may not suit everyone and some of you may prefer to complete a copy of the application form by hand. It is possible to print a copy of the application form by using the link on the right of this page. This can then be completed by hand and submitted via our freepost address ‘Freepost BRITISH GAS ENERGY TRUST’. You can also pick up an application form from a local advice centre.

In all cases we cannot begin to assess an application form until all supporting documentation is provided. In order to speed up your application we recommend you include as much supporting evidence when you submit your application form. Without this we will have to write to you for further information which will slow down the process and take longer for the Trust to come to a decision.

Evidence of your household income can be shown via a bank statement, wage slips or benefit letters. All evidence provided must be dated within three months however we can accept annual benefit letters for Works Pension, State Pension, Child Benefit and Disability Living Allowance (DLA).

The Trust aims to help as many people as it can by accepting quotes that are as competitive as possible. Please supply two separate quotes from Gas Safe registered companies if applying for a new boiler. The quote must state one of the following giving as much help as possible:

  • The boiler is over 10 years old
  • Inefficient boiler (F or G rated) (What’s this)
  • Condemned boiler
  • Boiler parts are obsolete

Supporting letters from appropriate professionals confirming the need for a new boiler due to the reasons above will strengthen the application.

The Trust acknowledges receipt of all applications it receives. If we require further information to assess your application we will usually request it at the acknowledgement stage. You are given four weeks to provide the required information. If you do not reply within this you will be sent a reminder letter and given a further two weeks to submit the requested information. If you do not reply within the six weeks granted, your application will be closed as we assume you no longer want to apply. If you have difficulty obtaining the information needed to send to the Trust (for example if you are waiting for information from the DWP) you should inform the Trust before the six weeks is up. The Trust can then give you more time to send in what is needed.

If you are asking for help with a gas or electricity debt we will contact your supplying energy company to confirm how much you owe.


The Trust’s Decision

The Trust always writes to inform you (or your nominated third party if this is requested in Section 5) if  you have been successful or unsuccessful in your application for an award. If you are successful and receive a grant to clear your gas and / or electricity debts, the Trust will write to inform you (or your nominated third party) of this and a payment will be made directly to British Gas on their behalf. If your grant is to clear a debt owed to another energy supplier you will receive a cheque made payable to that supplier.

Similarly, if you are successful in obtaining a grant to clear other household debts or purchase other essential household items, the Trust will write to you (or your nominated third party) to confirm an award has been made and how the award will be paid. This is usually via a cheque made payable to the supplying company or via Argos vouchers for a specific item (non-transferrable).

If the Trust is unable to help you  we will write to you (or your nominated third party).


Applying to the Trust again

If you receive an award you cannot reapply to the Trust for a period of two years. If you are unsuccessful you can re-apply to the Trust if your circumstances change e.g. you get a job, have a change in household income, a medical diagnosis etc. The decision of the Trust is final, we do not operate an appeals procedure.

Apply For A Grant

The easiest way for an individual to apply is via the Trust’s online application form

Need help with
your application form?

Find your nearest Local Advisor who can help and advise you on completing an application.

Click here